How Device Insurance and Protection Plans Improve Repair Shop Profitability

Are you a cell phone repair business owner looking for ways to increase profitability? 

You must have tried upselling devices and accessories apart from providing excellent customer service to encourage repeat business. 

However, there’s another area of income that you have yet to tap into. Various repair businesses are selling device insurance and protection plans as a way to give their customers peace of mind. 

When it comes to upsells, you should not be limiting yourself to just devices and accessories. Operating in the cell phone repair industry, you know how commonly people damage their devices. Whether it is water damage, battery issues, or broken screens, no one is willing to pay the repair cost. 

So whenever a customer walks into your cell phone repair store, you need to make sure that they don’t leave empty-handed. For instance, if a customer is already dealing with a damaged device, they will easily understand the importance of a device protection plan. That’s your best chance to pitch your insurance and protection plans and get the customer hooked.

The most obvious reason to sell device protection plans is that it improves the customer experience. It is something the customer needs but doesn’t realize unless you offer it to them. With the prices of smartphones increasing every year, providing customers with a way to keep their devices protected is a safe bet.

By saving customers money, time, and stress, you can convert bad experiences into great ones. At the same time, you are building customer trust and loyalty while upselling device protection plans. 

Lastly, if you’re looking to streamline your cell phone repair operations, look no further than RepairDesk. The cloud-based POS solution tailored for repair businesses provides an unmatched checkout experience and helps generate higher revenue.