Why Customer Reviews Matter and How to Get More Positive Feedback

Customer reviews mean more to repair businesses than just good words. They have the power to draw in valuable leads and build trust among customers. 

Nowadays, 93% of customers read online reviews before making any purchase. This means when these customers break their smartphone screen or need a battery replacement, they will follow the same process. They want to know the good and bad about your repair shop, like the average turnaround time and quality of repairs.

Not having any reviews on your social media page or website means your customers will be hesitant to trust your business. And rightfully so, because who wants to invest in something that they are not sure about?

So how do you get positive feedback from customers in such a competitive industry?

For starters, you need to actively engage with your customer base and foster an environment that values feedback. With more positive testimonials about your repair services, an increase in footfall is guaranteed.

Creating a Positive Customer Experience

The most natural way of getting positive feedback is by creating memorable experiences. Whether it is at your repair shop or on a call, make sure your customer is satisfied with what you are offering. For instance, you can ask them how their day has been, how they broke their device, and more.

Responding to Reviews and Showing Appreciation

Don’t be mistaken, the process doesn’t end with your business receiving feedback. You still have to respond to customer reviews, both positive and negative. This shows that you value your customers and their feedback, and incentivizes more customers to do the same.

Simplify the Process

Although you would want to include a lot of questions for your review process, it is important to understand the customer. So, you need to make sure that the process is as simple as possible. That way, your customers are more likely to go all the way through.

Thankfully, your trusted repair shop POS software has already made things easier for you. With RepairDesk’s review automation feature, your customers get prompted to leave a review on Google within 24 hours of completing a repair.