Solving Workflow Challenges in Power Tools Repair Shops

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Have you got a lot of power tools piling up at your repair store? 

Are your repair orders getting out of hand because you can’t track them? 

Do you have to keep customers waiting longer than they should?

If any of that sounds familiar, your power tools repair shop needs a quick recovery plan. Small businesses like yours often face bottlenecks due to manual ticket creation and job assignment. Worst of all, they cannot fulfill rush orders due to an unmanaged inventory in the absence of a power tools repair shop software. 

While it all starts with workflow inefficiencies, you ultimately have to give explanations to dissatisfied customers who will never return to your shop. So, how do you convert this into a smoothly operating power tools repair shop?

Understanding the Power Tools Repair Workflow 

To pinpoint where the challenges arise, it’s important to understand how things work in this industry. When a customer walks into your store, you take in their order and assign the repair job to the right technician. You create a repair ticket, and if the spare parts required to do the job are readily available, the technician can get started right away. Finally, you will be handling the billing and creating the respective invoice for the repair job.

Now, this whole process has potential weaknesses in every step, i.e., unless you have a reliable power tools software by your side. 

Manual Ticketing

Most of the time, it’s the repair ticketing process that slows everything down. When you create a ticket on paper or in Excel, it’s almost impossible to track once the technician has taken over. There’s no way real-time progress and you can’t figure out whether it’s sitting in the repair queue or already completed. So whenever a customer asks for an update, you’ve got nothing.

Repair Job Assignment

Then there’s the technician assignment problem. If you’re working with a small team, it’s easy to lose track of who’s doing what. One technician might have too much on their plate, while another is sitting idle. Without proper repair ticket management, your orders have high chances of running into delays as no one really knows what they’re supposed to do.

Unmanaged Inventory

Picture this. You take in a power tool for repair, only to realize later that the replacement part isn’t available in-store. Now, you’re either chasing suppliers or stalling the job until the part arrives, wasting time and damaging customer trust in the process.

Even after the repair is done, the billing process often drags. Handwritten invoices, missing customer details, and delayed payments all bring you back to the same issue: your workflow isn’t working.

How RepairDesk Powers Up Power Tools Repair

Thankfully, power tools software is purpose-built to solve the very challenges we have just mentioned. 

Repair Ticket Management

With RepairDesk, you can create repair tickets within your repair shop software and add any and all information to it. Unlike other tickets that simply track a job, these tickets contain:

• Due dates
• Assigned technician(s)
• Repair steps
• Pre and post-repair images
• Pre and post-repair checklists
• Parts used in repair
• Digital signature

Not only that, but you can also email the repair ticket directly to a customer who wants more information. And when that customer comes back the next time, you can pull up past tickets to better understand the device.

Automated Inventory Management

What if your POS system reminded you whenever parts are running low in stock. With RepairDesk’s automated inventory management system, you can not only track the usage of spare parts but also manage serialized inventory for high-value components. Whenever you need parts for a repair job, the system tells you exactly where it is.

Seamless Invoicing & Payments

At the end of the repair process, you can convert repair tickets into professional invoices with one click. The system is designed to handle your taxes and discounts with pre-defined criteria. And it can capture digital signatures on the spot. Lastly, you don’t have to worry about the customer asking for a different payment method, as RepairDesk accepts them all.

Final Thoughts

If your power tools repair shop is stuck in a loop of manual tasks and unnecessary delays, it’s time to stop hurting your reputation. 

With RepairDesk’s power tools software, you can bring order to the chaos and speed up repairs to give your customers an experience worth remembering.