12 Benefits of Repair Ticket Software for Small Engine Shops

15

Did you lose a repair ticket?

Do your customers have to wait for updates that they never receive?

Have a seasonal rush but can’t seem to manage it?

Another day of you facing accusations of damage from customers?

Are you the owner who casually forgets to update the repair ticket?

That’s not the end! These are just some basic situations that are very likely to occur if your small engine repair store runs on manual methods or simply inefficient software. However, such conditions, along with several accidental ones, can easily be avoided by using repair ticket management software tailored for small engine repair stores. 

Whether your small engine shop deals with leaf blowers, lawn mowers, generators, vacuums, or all of them, you’ll never have to worry about any of these situations ever again. 

Let’s take a look at what the hype is about.

No More Lost Jobs: Every Repair Stays on the Radar

How many times has a customer walked into your repair store and asked for an update on their lawnmower or snowblower, only to be told you had no answer? You kept records, you wrote everything down, but wait, where is THAT paper? Unfortunately, this instance is very common in those small engine repair stores that handle their tickets manually. 

With no verification process at any step, the error rate associated with manual entries reaches as high as 4%. However, such mistakes can be reduced to almost zero with the use of repair ticket management software. The emphasis is on using software that is specifically tailored to this niche, such as RepairDesk. 

Productivity Without Any Chaos

Without defined workflows, your small engine store can present a state of chaos. The technicians may become confused about the jobs assigned to them, resulting in piles of unassigned and undone jobs. 

All this chaos can be avoided through the ticket management software. The software 

• Records names and details of every item for repair.
• Assigns each job to the technician
• Helps track the progress of each repair 
• Sends reminders and updates to the customers 

Customer Updates, No Random Inquiries 

33% of American customers reported that they would simply change companies after a single bad experience. That only means one thing. The stakes are really high! 

Imagine your repair shop’s customer has to come in constantly to your store just to get an update on their item. What do you think the word of mouth regarding your store will be? 

Bad. 

Through RepairDesk’s ticket management for small engine stores, it is possible to send regular updates via SMS and email. Customers will no longer have to worry about being left out or in the dark. 

Sync with Inventory 

One of the groundbreaking advantages of using repair ticket management software is its seamless integration with inventory. It is not humanly possible to update every tool, nails, or part when a repair job is finished. However, the software automatically updates the inventory count. This takes the headache away, streamlines your everyday operations, and, as a bonus, saves you a significant amount of time. 

Mark Rush Jobs

With the repair ticket management software, you will be able to prioritize customers, and above all, do not forget that. When creating a ticket through RepairDesk, once it is marked as a rush job, it appears at the top of the list. This way, both you and your technician will know how to resolve it as soon as possible. The end result? Happy customers and more revenue!

Prevention Against False Claims

Today, several loopholes can damage your reputation as a small engine repair shop owner, however, the chances increase significantly if you manage your tickets manually. 

But do not worry! We are here not only to provide services but also to offer foolproof protection. Through pre- and post-repair images and checklists, you can ensure that no customer claims something that wasn’t intended to be. Moreover, it also allows you to hold your technician accountable if the fault lies with them. That’s right! Fully transparent at both ends. 

Easier Tracking of Repair Tickets

With RepairDesk ticket management software, each ticket has a unique label based on its nature. You can search by simply adding the label or the customer’s name. No more trying to go through thousands of tickets just to find one. Simply add the details, and you’re done. It is right in front of you!

Internal Notes 

Each repair is unique and requires that you carefully assign them with any special notes for the technician. That is extremely difficult to do if you handle these tickets manually. But through the software? Nope. It is a piece of cake. Simply write all notes with each ticket—no more miscommunication. 

Use Integrations, Save Your Time

Why would you waste time when the software can do all the work for you?

Using RepairDesk’s integration with Zapier, you can manage your workflow and reduce tedious tasks. Do you have a separate supplier? No problem. With RepairDesk, you can source parts from any supplier of your choice.

Remember, you are the owner; we are just facilitators making your job easier!

Seasonal Spikes? Be Strategic 

A small engine repair store is a season-dependent business. In summer, there is a higher influx of chainsaws and lawnmowers, whereas winters and autumns bring leaf blowers and storage prep devices. 

With the repair ticket management 

• Keep a tab on what is in demand by checking the sales
• Prioritize the repair jobs according to demand.
• Prepare in advance based on seasonal data that is available and accessible at any time. 

Reduce Disputes With CRM

With the customer-facing display, you can easily take digital signatures before or after the repair job is completed. This allows customers to be fully aware of the costs, taxes, and any extra charges. Since all calculations are performed on the spot and visible on the repair ticket, the likelihood of disputes will be minimized. 

The Insights that Matter 

Each repair ticket created is data in disguise. Which parts sell more? What services should I add to the store? Which parts run out fast? You’ll get these and many more answers through using the repair ticket management software. Being on top of this data will help you to make better and more actionable decisions for your small engine store.

Take the Step, Don’t Wait

Repair ticket management is a game-changer, and when combined with comprehensive small engine management software, it can bring significant benefits to your store. Whether you are looking to increase sales, make your store more manageable, or simply want to attract more customers, taking the step to transform is your key. 

We at RepairDesk are here to support you through every step!