How to Get 5-Star Reviews with RepairDesk Google Review Automation

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As a repair shop owner, you’re familiar with the frustration of manually asking customers for reviews. If a staff member remembers to ask customers to leave a review on Google, your business might get a lucky 5-star rating. But usually it’s the other way around.

Considering the fact that 83% of people use Google for business reviews, you do need a system to get consistent positive reviews on your Google Business Profile. It’s a way to build credibility and create a positive impression in the minds of new customers.

So, if you’re wondering how to automate Google reviews, this article answers all your questions.

Why Repair Shops Need Google Reviews

Let’s be realistic, your repair technicians have quite a lot of work to do, and nobody wants to think about reviews when their desk is full of devices. Some people find it awkward to ask in person, and even when they do, customers just nod and leave. 

Then there’s the idea of following up via email. Most customers don’t pay attention to ‘external’ emails. Once their devices are back in working condition, anything coming from a repair store sounds irrelevant.

Since memory items and manual follow-ups are not working, you should solve this by automating Google reviews at your repair shop. With review automation, you are able to remind customers to leave a review at the right time and in the most convenient way possible.

What ‘Google Review Automation’ Means

When we say automation, we mean eliminating your staff’s manual efforts to collect reviews. Of course, the customer is still human, and their responses will vary depending on the quality of repairs you provide. But when it comes to asking for reviews, automation works better than humans. 

Pre-requisites for Automating Google Reviews

Before you step into the review collection process, it’s important to understand that customers have the power to both uplift your business and, in the worst case, stain its reputation with a bad review. 

So, you need to play it safe with the following steps:

1. Monitor the Quality of Your Repairs

Only satisfied customers will leave positive reviews. Even when you’ve hired the best technicians and source inventory items from the best parts suppliers, every repair shop has its bad days. To ensure quality repairs, you need to have a comprehensive ticket management system where you can log details of every step. This helps you keep track of jobs and also hold the right person accountable for errors.

2. Pick the Right Time for Automated Review Requests

Here’s where you’ll understand why the idea of your staff asking for reviews doesn’t work. When a customer comes to pick up their device after a repair, they aren’t always going to be satisfied at first glance. In fact, they might still have some doubts, so it’s unlikely that they will listen to your request for a Google review. The best time to set up your automated SMS is after 24 hours of a repair. This gives the customer enough time to test their device and understand that you did a great job.

3. Send the Right Message without Fluff

Let’s address another critical area of Google review automation in repair shops. The SMS you set up to be triggered 24 hours after a repair also matters. You don’t want to frustrate customers or repel them with a lengthy message. Just a short “Thanks for trusting us with your device—could you leave us a quick review?” followed by a review link should do the trick.

Learn how you can recover missing Google reviews for your repair shop.

How to Automate Google Reviews in RepairDesk

Now that you’ve done your part, you can trust your repair shop software to get you quality reviews that build trust in your customers before they step into your repair store.

Here’s how Google review automation works in RepairDesk

• When a repair job is marked as completed in your repair ticket management system, an automated SMS is sent to the customer after 24 hours.
• The SMS is customizable and contains a review link that leads directly to your Google Business Profile, making it easy for the customer to leave a review.
• If they leave a review as prompted by the automated SMS, their review automatically flows into RepairDesk Connect, where you can access and respond to the reviews.

When shops switch from manual review requests to automation, they usually see two things happen fast:

1. A Consistent Flow of Google Reviews

Instead of one or two new reviews a month, you will see up to 5 positive reviews. These are enough to bring an equal number of new customers into your repair shop.

2. Better Visibility Online

With a steady addition of positive reviews on your GBP, your repair shop climbs higher in Google’s local search results.

The best part? You don’t have to do anything after you’ve set up your SMS and your Google Business Profile. RepairDesk handles it all for you.

More Reviews, More Business

When a repair shop offers excellent solutions to customers, it’s only justified if a broader audience can see their effort. With RepairDesk’s Google review automation, you can ensure that every satisfied customer leaves a review that tells the story of your repair shop.

If you’re already using RepairDesk, automating Google reviews collection isn’t far away. All you have to do is set it up. If not, review automation is just one of the reasons to get started.

FAQs

What is RepairDesk’s Google Review Automation feature?

Google Review Automation is a feature in RepairDesk that automates the sending of SMS messages to customers 24 hours after their repair order is completed. The SMS is a review request that includes a link to your Google Business Profile for your repair business. This makes it easy for the customer to leave a review.

Which RepairDesk plans include Google Review Automation?

Google Review Automation is available in specific RepairDesk subscription plans. You can check the pricing page or contact the support team to confirm availability in your current plan.

Does Google Review Automation work for multi-location repair shops?

Yes. RepairDesk’s review automation supports multi-location repair businesses. You can configure review requests separately for each store, ensuring customers receive the right links.

Can I pause or disable review automation for specific customers?

Yes, RepairDesk allows you to disable review automation for select tickets. This helps avoid frustration or sensitive situations where review requests are not appropriate.