How to Avoid Mid-Repair Conflicts at Your Repair Shop 

“What do you mean I can’t have my cellphone back yet because there was an issue with the screen instead of the speakers?”

“Why do I have to pay more than I already did?”

“I was not informed of any of the new issues!”

Do these issues sound familiar?

As a repair store owner in any industry, be it cellphones, computers, jewelry, or small engines, you might have come across situations where the damaged device had more issues than you initially estimated. 

But how do you avoid conflicts over this? Sure, it’s your job to return a device as brand new, but your customer might be a bit skeptical about the extra charges added, especially when they didn’t know about them in the first place. 

So, how to prevent all of this?

By using repair shop management software, specifically a customer-facing display, you can inform your customers the moment you find new damage in their devices and obtain proper consent via signatures. 

The Miscommunication Mid-Repair

Repairs are unpredictable, and they tend to take a U-turn. A simple screen issue may be due to water damage, or a battery replacement might lead to a deeper problem with the motherboard. 

In such cases, the technician moves ahead without consulting the owner. 

That is a significant trust issue, especially when today more than 55% of customers trust fewer companies than they used to.

The Solution: Customer-Facing Display

The all-time solution to prevent this miscommunication lies in using RepairDesk’s customer-facing display that:

• Allows your customers to review the items at checkout
• Minimizes risks by taking digital signatures
• Doesn’t proceed ahead with the additional repairs unless approved by the customers

This simple feature acts both as a protection claim and as informed consent, making sure that everyone involved in the process was thoroughly updated about it. 

No more “You said. She said. He said. ” Just clear and concrete proof. Thank God!

Bonus Advantages of Customer-Facing Display 

Marketing of your Repair Store 

You can also run promotional content such as bundles, prices, and seasonal offers on your customer-facing display. Not only is this an easier way of marketing but also acts as a security feature too! 

Pair it with Repair Ticket Management 

When combined with the repair ticketing management software, all approvals and signatures are updated automatically. No repair ticket will proceed further unless it is approved beforehand. This ensures that there are no discrepancies between you, technicians, or your customers. A win-win!

What are you waiting for?

Repair disputes don’t just cause disputes; they damage reputations. With the customer-facing display feature, you can make sure that every repair job is transparent and approved by the customers so none of you are caught off guard!

FAQ’s

1. Why is customer authorization important in repair stores?

Customer authorization protects your repair store from billing disputes and false claims. It ensures no additional repairs are made without proper consent from your customer. It’s not only a cautionary approach but also instills trust in your repair services. 

2. How does repair ticket management software prevent disputes?

RepairDesk’s ticket management system keeps a record of every repair order, payment, and invoice against every customer. The signatures provide tangible proof of approval, so you can use that to prevent any miscommunication that arises. 

3. What type of repair stores can use the customer display feature?

Any type of repair store, be it cell phone, computer, drone, small engine, heavy duty, camera, watch, or jewelry, can use this feature to handle authorization and protection against false claims.