One minute, your iPhone was working perfectly fine.
The other fell out of your hand onto the floor with a loud thud.
Lo and behold, you see a huge crack and blurred lines on your iPhone’s screen.
You panic, but no cell phone repair store near you is open within a 10-mile radius.
From the customer’s POV, this is a drastic situation; however, as the repair business owner, this presents an opportunity of its own, one that you can perfectly monetize using repair shop POS software.
How Your Repair Store Can Benefit From This Opportunity
A common consumer pattern is naturally preferring services that are available 24/7. If your repair store is unavailable during their time of crisis, there’s a high chance they will prefer that store, no matter how loyal a customer they actually were to you.
Even if your repair store is not open on weekends, the customers will still
- Ask for store hours
- Have an urgent repair
- Call to get quotes
- Try to book appointments
If no one caters to them, that’s a lost opportunity and a poor benchmark for service provision.
Missed Calls = Lost Revenue
Repair stores are supremely busy environments.
The technicians are
- Diagnosing devices
- Replacing screens
- Keeping a lookout for inventory
- Catering to rush jobs and walk-ins
And because of this, several incoming, yet important, calls go unanswered.
The worst part is that after hours, calls go straight to voicemail, and most customers don’t even leave a message.
This creates a hidden revenue leak for your repair business.
Your AI Receptionist for Repair Shops: ARIA
Let’s be real, this is a completely ideal situation where you are available 24/7. Opening on weekends lowers your employees’ morale and incurs extra costs.
However, RepairDesk’s repair shop POS software has the solution to this problem.
Meet ARIA, RD’s very own AI receptionist designed to cure your headaches.
It serves as your repair shop’s receptionist, answering calls when your staff is unavailable. It not only captures leads but also answers common questions and books appointments immediately.
Features to Look Forward to
Instead of missing calls, ARIA handles customer inquiries instantly.
It is able to
- Answering calls when the staff is busy
- Share your store’s business hours and directions via SMS
- Provide repair quotes depending upon your pricing scale
- Easily look up repair ticket status
- Keep a record of customer history and device issues
- Book appointments automatically
All these conversations are logged in the system so that your team can review them easily later.
How ARIA Helps Your Store, Especially on the Weekends
The best thing about having an AI receptionist or using repair shop POS software to increase your cell phone store’s revenue is that you don’t really need to open your store on weekends.
ARIA can answer calls even when your store is closed!
If a customer calls in and asks,
- What’s the cost of an iPhone screen replacement?
- When do you open?
- Can I book an appointment?
Instead of going to voicemail, ARIA can
- Quote the price range
- Share your store’s hours of operation
- Book a custom appointment
- Transfer the call to a technician if the customer requests it
Your store opens with all your bookings already scheduled.
It would definitely not be wrong to say that ARIA turns the missed calls into confirmed repair jobs.
How is this Important for Your Repair Store’s Growth?
Traditionally, many repair store owners rely heavily on marketing, including
- Facebook Ads
- Google Ads
- SEO campaigns
But a point to note here is that, despite all the hefty amounts being spent on them, if your store misses a call, you’ll lose the customer.
Your marketing efforts will be in vain!
RepairDesk designs the features to address the common challenges that repair store owners face. ARIA simply adds another layer to the meticulously curated software by ensuring that no customer inquiry goes unanswered.
Work Smart, Not Hard, on the Weekends
Opening on weekends might not work for everyone.
Some stores see increased traffic. Others prefer to have time off.
But one thing is for sure,
The repairs don’t halt on the weekends.
With tools like ARIA, you won’t have to choose between building a better business or having a life outside of work because your shop will cover all the basic necessities and information required by answering the customers’ calls.
Everyone dreams of achieving the ideal work-life balance, and by choosing RepairDesk, you can achieve that.
Your Key Takeaway
The question is not just
“Do we open on weekends or not?”
The real question is
“Are you able to cater to the customers at any point?”
In the repair industry, stores that answer first and provide satisfactory responses tend to win customers, and with ARIA as your AI receptionist, every call will convert into a repair ticket.
FAQs
1. Do repair shops get more business in their repair stores by opening on weekends?
Repair stores are more likely to see walk-ins and urgent repair requests, so, in short, yes, they can get more business.
2. Why are missed calls bad for my repair store?
Missed calls result in lost revenue because customers don’t get an answer; they simply move on to the next available store, causing you to lose revenue.
3. Can ARIA answer calls when my repair store is closed?
Yes. ARIA can respond to customer calls, provide a quote, send your store’s directions, and schedule your appointment, all without the store needing to be open.
4. Can ARIA integrate with the Phone System at my repair shop?
Yes. It can easily integrate with it.
