If you’ve spent some time in the repair industry, you know the influence of online presence and its effect on customer footfall. For most customers, Google is the first stop when searching for a repair store. Through the search bar, ads, or on your website, they all look for signs that your business can be trusted – and we don’t blame them for that.
Now, Google is making it even easier for customers to identify trusted businesses with its new “Frequently Saved” label. This feature highlights popular business profiles that are frequently saved by users, making them stand out from competitors in search results.
So how do you get more customers to interact with your business profile? And how can your repair shop management software help with this?
Place Standees at Your Repair Store
So let’s start with the easy jobs first. Every repair store strives to provide high-quality services and satisfy customers as best as they can. But in this case, you need to go the extra mile and incentivize customers to review your store on Google.
Standees are a great way to grab a customer’s attention while they wait for their turn. They can be simple designs that offer minimal information along with a QR code that leads to your Google Business Profile. Satisfied customers can leave a positive review and even save your business profile.
Make Your Google Business Profile More Attractive
But these are common ideas that you’ve heard over and over again. What we recommend is to let the customer’s voice be heard – loud and clear. Your Google business profile should be overflowing with reviews. Even if they are negative, you will get to know areas of improvement. However, not all customers will leave reviews on their own. You need to have a way to get them to do so.
Every act from greeting a customer and asking them about their health to getting feedback after a repair can get you these reviews. And remember – images speak louder than words. So you ought to have a lot of image-based reviews on your Google Business Profile.
Creating a welcoming store environment—where customers enjoy a cup of coffee and engage with others—encourages trust and positive experiences.
Leverage RepairDesk’s Google Review Automation
Here’s the point where you will know just why a repair store needs more than a point of sale software to run its operations. While manual efforts help, automating the process can take your review strategy to the next level. With RepairDesk, you can automate review management with a built-in feature that does all of the following:
- Automate email or SMS reminders to customers requesting reviews after a repair job is completed.
- You can link the email and SMS reminders to your business profiles, Facebook, Trustpilot, and more.
- It integrates with loyalty programs to make it easier for you to incentivize customers
- It centralizes review management and allows you to track, manage, and respond to customer reviews.
- It offers a Google Reviews widget that you can use to showcase positive reviews on your website.
But wait, there’s more!
Avail Top-Quality Digital Marketing Services for Your Repair Store
When a customer breaks their phone screen, the first thing they do after panicking is to search online for repair stores. And that’s where your repair business must be seen in the top rankings. But that doesn’t happen unless you market your business the right way.
When it comes to improving your online presence, digital marketing becomes one of the top priorities. Whether it is creating a website for your cell phone repair store, improving the ranking of your existing website, or taking your social media pages up a notch, BoostMyRepair offers the perfect digital marketing solutions for repair stores. And it’s even easier for RepairDesk users to avail of these services.
You can start with a free consultation by filling out a simple inquiry form.
May Your Business Profile be ‘Frequently Saved’
If history has taught us anything about running a business, it is that you should always put the customer first. To build trust with potential customers, you need to push existing customers to review and save your business profile. As you start ranking higher and get more reviews, you will observe an increase in footfall. By leveraging Google’s new ‘Frequently Saved’ feature, customer engagement, and digital marketing strategies, you can strengthen your repair store’s credibility and attract more customers.
