How Repair Shops Can Use AI in 2025

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A few years ago, fixing tricky tech problems took hours. Today, many take seconds with AI. That’s right, AI isn’t the future anymore – it’s here. After ChatGPT went public in late 2022, it spread like wildfire and showed what it can do. Phone, table, and computer repair teams are using it to work smarter, not harder. With repair shop software, even a two‑person store can do more with less. So, where do you begin? Start small with one task that steals your time, then build from there. Coming up are four easy wins any shop can try today that cut busywork, speed up replies, and free you to focus on repairs.

1. Build a Voice Agent that Works Around the Clock 

Let’s be honest, most calls land when your hands are full. Maybe you are swapping a screen or helping a walk-in. A friendly voice agent can jump in and say, “I’ve got this.” It answers questions, books jobs, and shares updates while you keep working. What else do you need? It’s a perfect way to automate your repair shop so it runs even when you are busy. Add a reliable repair shop software to your store too, and you will take a lot off your plate. To set it up, use the RepairDesk Public API with

Suggested Tools: MyAIFrontDesk, Autocalls, or Agentz. 

What your voice agent can do: 

• Share repair status when a customer calls 
• Make follow-up calls to remind clients to collect their devices 
• Ask for customer feedback and follow up
• Offer your membership plan or suggest accessories
• Book new appointments right on your Repairdesk calendar 

Pro Tip: If you use the RepairDesk phone system, add a call forwarding option. When callers choose it, the AI answers. No voicemails and no missed leads.

Here’s how to set it up: 

• Write a short script with your shop name, hours, and what the agent can help with
• Connect the tool to RepairDesk using your API key
• Send after-hours and overflow calls to the agent
• Test with a few sample calls and tweak the script
• Track bookings and pickups to see the lift

This is a fast start for repair shop automation, and it keeps helping 24/7.

2. Create an AI-Powered Internal Knowledge Base

Training new staff and answering the same questions again and again eats up your day. It also slows the whole team. On average, knowledge workers spend about a fifth of their week just looking for information. That is a lot of lost time. So, what’s the fix? Simple, create a shop wiki. You can build it in Notion. Once you do, turn on Notion AI so your team can ask questions and get clear answers immediately. This makes it one of the most effective AI tools for small businesses.

What to store in your shop wiki: 

• Step-by-step repair guides and checklists
• Warranty rules and return steps 
• Prices, part SKUs, and photos
• Front desk scripts for common calls 
• Notes on tricky fixes you solved 

Here is how you can set it up: 

• Make one page per device or service
• Paste your SOPs and add screenshots
• Enable Notion AI and test with real questions
• Pin key links from RepairDesk
• Set roles so edits stay safe

Real-world example: Jeff Baker at One Byte Technology uses this to speed up knowledge sharing for his team. Want to see how it works? Watch our webinar with Jeff, where he walks through his Notion setup and shows how his team uses it every day. 

3. Automate Shop Workflows Without Coding 

Every shop has the same chores. You copy notes, send updates, chase no‑shows, and check stock. Let a workflow handle these steps so you can focus on the tricky fixes. With n8n, you can automate the boring tasks and keep things moving. n8n is a no-code tool that works with the RepairDesk Public API, so you can build simple flows that do the work for you. Pair it with ChatGPT prompt programming, and you will be building efficient workflows in no time. That’s real repair shop automation, no code required! 

Here are a few quick wins you can set up today: 

• Email a low stock list every night 
• Send a service reminder 90 days after a repair
• Follow up with customers who missed an appointment
• Schedule a monthly inventory count reminder
• Create a purchase order draft in Google Sheets when stock runs low

Need a hand getting this set up? Send us a quick message, and we will walk you through it step by step. We can look at your current process, pick the best first flow, and set it up with you on a short call. 

4. Build a Chatbot to Answer Social Media Messages 

Your DMs never sleep. People write on Facebook, Instagram, and WhatsApp while you are at the bench. The constant pings pull your focus and time you could use for repairs. An easy solution is to set up a chatbot that handles those messages for you. It can jump into the conversation within seconds and keep the chat moving. Think of it as a small front desk inside your inbox. When you build it, set the tone and rules so it sounds like your brand and stays helpful. You can also integrate the bot with your repair shop software so it can check ticket status and book slots. To create the chatbot, use tools like ManyChat, Tidio AI, or MobileMonkey and connect it to your RepairDesk Public API. 

What your chatbot can handle: 

• Instant answers for things like turnaround time and hours
• Repair status checks pulled from RepairDesk
• Booking from inside the DM
• Automatic quotes when someone asks for pricing
• Hand off to a human when the question is complex

Bonus: If you connect your chatbot to Instagram DMs or Facebook Messenger, you can run promotions that trigger AI-driven conversations. For example, when someone replies “FIXMYSCREEN” to your story, the chatbot can offer a discount code and book them in.

Why Repair Shops Should Start Using AI in 2025

AI is no longer a nice-to-have; it’s essential! After all, it helps you save time, serve customers faster, and grow with less stress. With the right repair shop software, even a tiny team can answer more calls, send smarter updates, and book more jobs without hiring more people.

Start small and pick one step to improve. Try a voice helper for calls, a team wiki for quick answers, a few no-code workflows, or a chatbot for DMs. Each win stacks on the last, and your day gets lighter.

If you want help, reach out. We can look at your process, choose the best first move, and set things up with you. Small changes today can pay off all year. Let’s make it happen.