Owners of small businesses are always looking for ways to catch new customers but they forget to take care of the ones they already have. Customer Retention is one of the underestimated terms and yet a very powerful technique to keep your cell phone repair business healthy, wealthy and sustainable. It is important for a company to know how much cost it bears for customer acquisition because it can either make or break the bone of the business.
Many researches done shows that customer retention is 7% cheaper than customer acquisition and plays a key role in taking business up more quickly.
It creates a good repute of the business over community through happy customers and boosts up business without doing much. After all it is clear that the happier the customers the healthier the business.
What they do now?
Since the researches have proved customer retention is good for business many owners of small and large businesses have been paying attention to it. Most of the businesses do customer retention the old school way. The basic tricks of keeping your customers attached with you are as follows:
Be there always!
Be always at the service of your customer. Not answering emails or phone calls or sounding rude is a big NO in customer world. They don’t like hearing excuses when they need help or have a query to ask.
Send them follow up emails when a repair has been made. Keep them asking for a few days if need more help with device. Also keep them updated with other offers you launch by sending newsletters and offer alerts.
Use Social Media!
In going era the presence on social media is mandatory for a business. If you don’t exist there it’s like to don’t exist in real world.
Keep your Facebook, Instagram , Twitter & other accounts updated every single day.
Make events where you can give awareness to customers about your business, answer queries and offer some free help.
Whether rich or not everyone like favors. Keep giving favors to your regular customers. Launch some bundle offers and send them details.
Visit Reps at different branches of shops related to your business and ask them for referrals and in return offer them some favor or buy them food. Ask your regular customers to refer customers to you and reward them with some dollars off their next repair.
If you don’t want to be an old school business owner then your concerned part starts here. Need tips? You don’t need to panic on how to keep your customers addicted to you because RepairDesk comes with all the help you might need.
A Good Relationship!
Experts say that businesses should maintain a good relationship with their customers by sending them follow up SMS. Marketing automation lets you get rid off of the tension of sending follow up emails and SMS to your customers. After you return repaired device to the customer RepairDesk sends a 7 day check SMS and email to ask if the device is working great. And after a month it sends follow up emails and SMS with discount offers, new sales and list of accessories your store is selling on your behalf.
Favors are a forever love!
Believe us customers love favors and to keep your customer with you it’s important to keep giving them discounts on frequent use of your service. With RepairDesk it is a lot easier now to put a discount offer on their repair order and let RepairDesk do the magic with calculations.
Go with the Flow!
And talking about favors how can we forget about making your business updated with recent era? Who does not love about bragging that hey! My repair shop keeps me updated and has super awesome services? Don’t you worry RepairDesk is here to make them do that.
RepairDesk makes the experience of your customers worth it by giving freedom and hold to them.
They can make repair tickets on their own which goes straight in your database.
Who needs a call operator?
The good thing is that you don’t need a call operator to take calls and answer queries. And customers don’t have to call you again and again just to know how long the process of repair will go on because RepairDesk allows them to sit back, relax, watch movies and check progress of repairing online in another tab.
No need to take time out!
Taking time out of busy day to visit repair shop just to sign a receipt is havoc for a customer. What can be more relieving than signing receipts from a far? All this is not a dream but a reality now as RepairDesk is built in a way to do this for you and your customers.
We know it is hard to keep track of all the tricks when you have a busy business to handle. RepairDesk team went through all the secret techniques that makes businesses successful and designed it with all the elements one can need for customer retention. Now that your war bag is ready with all the weapons you might need, are you ready to win over your competitors? Join the winning side today by singing up.