UAVs (Unmanned Aerial Vehicles), more commonly known as drones, are part of a growing industry that is expected to generate revenue of up to $500 billion by 2030. Considering the increasing applications of drones in photography, security, construction, and other fields, it’s clear that these devices are here to stay.
Drones come in various shapes and sizes depending on their purpose and are generally quite durable under normal conditions. However, because of their unique usage in aerial operations, drones are very much prone to wear and tear. This justifies the growth of the billion-dollar market. That’s right – the global drone repair market has grown from $13.14 billion in 2022 to $19.82 billion in 2023.
If you’re running a drone repair business now is the time to automate operations and start looking for ways to improve your market footprint. A drone repair shop software and point of sale system is the recommended first step. In this blog, we cover the reasons why you need RepairDesk POS, as well as its benefits for your drone repair business.
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Challenges Faced by Drone Repair Businesses
First of all, let’s see what we have on our plate.
The drone repair industry is a relatively new one but is growing at a fast pace with no signs of going out of business. If you’re a startup, you need to consider business-specific goals and identify unknown variables. Your ideal target market should be organizations that use drones on a larger scale, but you can also serve individual clients.
That said, one of the main challenges for drone repair businesses is licensing. As of now, the US hasn’t implemented any laws specific to the drone industry, due to which you need to follow aviation regulations.
It’s one thing to get your drone repair business registered in the US, but you also need to hire technicians that have operator certification from the Federal Aviation Administration. These challenges are an eye-opener for business owners looking to upscale their repair services. But the real challenge is running such a business without a drone repair shop management solution.
Why You Need a Repair Management Solution for Your Drone Repair Business
Considering the competitive drone repair industry, you definitely need to make your business stand out. Today’s customers not only demand quality services but also want fast turnaround times and reasonable pricing. In order to build your reputation, you need to offer exceptional services, which is only possible when your business operations are streamlined.
This is where RepairDesk comes in. The all-in-one drone repair management software comes packed with intuitive features to improve your business processes. For starters, you get automated invoicing, repair ticket management, payment integrations, and inventory management. Leveraging these tools, you can maintain accurate stock levels and never worry about running out of spare parts for drone repairs. The software automatically reorders spare parts that are running low on stock to avoid delays in repair orders.
You get the picture.
We are talking about a system that is purpose-built to serve your business needs and improve the productivity of your technicians. With the repair order tracking system, you can be sure how many hours each technician has spent on a particular job. At the same time, your customers can track the progress of their repair orders and avoid the inconvenience of trying to reach out to your business for updates.
Take Control of Your Business
If you’ve been managing your drone repair business without an automated system, you really haven’t felt what it’s like to take complete control. RepairDesk allows you to oversee every aspect of your business under one dashboard without any extra effort with its modern drone repair management software. Here’s how it goes:
- When a customer brings in their drone for repair, use your drone repair management system to create a repair ticket quickly and assign it to a technician.
- Using this repair ticket, you can monitor the progress of the repair job and maintain a progress checklist.
- Since you are not asking technicians for updates every now and then, you get time to innovate and improve the quality of your services.
- Using the same repair ticket management system, you can update your customers about the progress of their order via E-mail or SMS.
- You can search for a specific repair order using filters such as name, date, order type, repair status, and more.
Sorting repair tickets seamlessly with RepairDesk enables you to accelerate your drone repair operations and meet the expectations of your customers.
Leverage Powerful Integrations
Speaking of customers, you also need to address another important area of concern. In the last year, 9 out of 10 customers have abandoned brands due to limited payment options. RepairDesk integrates with over 40 third-party tools and allows you to offer the maximum number of payment options to your customers. It syncs your eCommerce store and also streamlines payments using integrations with Xero and QuickBooks.
You also get tools for email marketing and productivity along with SMS services and VOIP widgets. As mentioned earlier, drone repairs are complex and require original spare parts. RepairDesk’s inventory management system comes with multiple third-party integrations and enables you to order spare parts from the right suppliers.
All of this collectively contributes to optimizing the drone repair process and helps you reduce ETAs, a feat only possible with a modern and customizable drone repair management software. With the guarantee of satisfied customers, RepairDesk also has a loyalty management system to reward repeat customers.
Ensure Data Security and Privacy
Although the US Federal Aviation Administration allows drone flying for recreational and commercial purposes, the data captured by drone cameras is still sensitive. In the wrong hands, a drone may account for destructive data breaches. This makes data security one of the major challenges for drone repair businesses, and RepairDesk has got you covered there as well.
In compliance with the GDPR (General Data Protection Regulation), RepairDesk ensures that sensitive data from drones is kept safe. This is made possible by encrypting end-to-end data transfers, performing regular backups, and maintaining a protected business environment.
Unlocking Success for Drone Repair Businesses
Boosting profitability and enhancing customer satisfaction are chief among the goals of drone repair businesses. RepairDesk was designed keeping in mind the specific needs of the repair industry and undergoing continuous improvement to cope with emerging concerns from new industry verticals. Drone repair is one such vertical where you are never entirely sure what to expect.
But here’s what you can be sure about – RepairDesk drone repair management software will take care of all your drone repair-related operations and assist you toward the fast lane to success.