Identifying the pain points of your customers is a key to success. It becomes even more crucial when you are trying to grow in the competitive repair industry.
Due to an ever-increasing number of repair service providers, it can be challenging for a repair shop owner to scale or expand from a single store to multiple franchises.
Why? Because they have to keep an eye on several ongoing processes and procedures, consuming a lot of time and effort. From inventory to employees to cash flow, etc., there is a lot to handle. And anyone can get fed up and look for some suitable solutions.
So today, we will let you know how RepairDesk has helped repair shop owners overcome their pain points in recent years and become one of the best repair shop software available at the moment. Stay with us.
Customer Service
For business owners, customers mean a lot more than just random people. Adding to this, satisfied clients are the ones who bring in new business, market your franchise through word of mouth, and enhance brand awareness.
Thus, it is immensely important to keep them happy, and this can be something that repair shop owners used to be really worried about.
But with RD POS software, it gets easier for repair shoppers to offer great customer service.
Whenever a customer walks into the store, you can create a repair ticket against their smartphone, computer, watch, or any device they brought in. This is not it; you can track the status of the repair job and let them know through SMS notification.
Customers can also schedule online appointments directly from a repair shop’s website and then pay a visit whenever they have time.
One of our users gave us a shoutout regarding how all these features helped him serve the customers better. Along with that, being a repair shop owner, you can use our employee management feature. It can help you assign a repair job from one individual to another, process their payrolls, and calculate their commissions, if any.
Inventory Management and Setup
Inventory management has remained one of the biggest challenges and pain points that repair shop owners have to overcome.
Rather, we would say this is something that every business owner has to tackle (sometimes with automation software, sometimes by more staff members.) And still, there remains a high chance of human errors.
The reason behind that is that being a repair business owner, you have to organize and keep an eye on several parts, products, and cellphone accessories. Not having any of these products in stock can cause a loss of chance of making a sale.
But, with RepairDesk inventory management software, repair shop owners are able to streamline their inventory. Whenever a part or accessory is getting low in the stock, the system lets the owners know about that.
One can also get reports of overstocking, an item being in there for a long time, and transfer inventory from one shop to another.
The software also enables users to place orders from their desired vendors, import data from one POS to another, and have several integration options.
Feedback and Reviews
Getting feedback from customers can boost the game for any business. May it be a clothing brand, a manufacturing unit, a wholesale business, or a repair shop like yours, unless you don’t have positive reviews on search engines and platforms, such as Capterra and Trustpilot, you will struggle to boost your customer base.
This is something that repair shop owners complain about in different groups, repair exhibitions, and other meetups. RepairDesk marketing automation tool covers all of this for repair shop owners. For instance, after handing over the device back to the users, you can ask them to give feedback. This way, you will get to know what services and accessories they use the most and if there is any room for improvement.
So, you can post positive reviews on platforms to increase your customer engagement and brand awareness, ultimately opening new opportunities to boost revenue.
We received an appreciation message in a Facebook group where one of our users gave us a thumbs up to help him get reviews. And proudly, we can say that we are putting every effort into sorting out the pain points of repair shop owners and becoming the best repair shop software.
Payments, Signatures, and Integrations
Repair shop owners come across situations when their customers don’t have readily available cash. Sometimes, they even hesitate to use their credit or debit cards to avoid any additional charges.
However, after the arrival of RepairDesk payments, shop owners were relieved as they knew we were there to help them.
Now, customers can pay through any digital means, and there will be no hidden fees. The payment portal can accept all cards at the same rate and get next-day settlements. Additionally, with the RepairDesk payments wireless terminal, you can record customer consent, and they can see the amount you charge them.
Similarly, the digital signature helps business owners get signatures from customers, accepting the store’s terms and conditions. At the beginning and end of a repair job, it can avoid any arguments.
Last but not least, what repair shop owners did worry about was the integration. You know, repair shop owners have to be in touch with several social media platforms, vendors, and suppliers.
RepairDesk seamlessly integrates with several web platforms, tools, and external services, offering a sigh of relief, and reliability to repair shop owners. This includes integration for
- Marketing
- Accounting
- Shipping
- Vendors and Suppliers
- eCommerce
- SMS and Widgets
We received a shoutout from one of our users a few months ago, who was happy with RepairDesk having all these features that others don’t have yet.
Final Words
Running a repair shop business seamlessly is not a piece of cake for everyone. It becomes even more hectic when a shop owner relies on manual methods such as papers, etc. With RepairDesk, now it is time for you to equip your workplace with an automation tool and get rid of all your challenges and pinpoints. Offer the best customer service, manage inventory, and speed up your game with our exciting features.
