How to Blacklist an iPhone if a Customer Ran Off After the Repair Job?

Hey, repair shop owners!

Have you ever encountered a situation in which you spent an entire day or whole night fixing an iPhone, but the customer ran off without paying? You try to figure out what to do when customers don’t pay their bills.

Yeah, it’s really frustrating. You feel like you have been robbed. However, you have some options! The best way to give them a lesson is to blacklist the iPhone. So, what does this mean?

If you Redlist a device, that specific iPhone won’t work on any carrier network, making it useless.

Here’s how you can Redlist an iPhone if a customer runs off after the repair job.

Get the IMEI Number

Find the phone’s IMEI number. Every phone has one. Or, you can say it’s a unique identifier for a smartphone. You can find it in the phone’s settings or in the original box. Use your phone repair shop software to track the IMEI. You might have noted it while accepting the repair job.

Contact the Carrier

Call the phone’s carrier. Explain the situation and provide the IMEI number. They can Redlist the iPhone, preventing it from connecting to any network.

Get to the Local Police Station

File a complaint against the customer. Provide police with all the necessary information. So, no one can sell that phone. If they try to, police can take immediate action.  

Why you should Blacklist that iPhone?

• Prevent Theft: Redlisting deters thieves. They would know you can redlist the phone, so they will avoid stealing it.
• Get your Payment: When your customer know you can Blocklist their iPhone, they’re more likely to pay you. For your convenience, you can use the best payment processor for repair shops.
• Protect Your Business: It’s a safeguard for your shop. You put time, effort, and several dollars $ to source the accessory and repair a phone. In addition, ensure you get paid for your work.

Remember to always inform customers of your policy. Use RepairDesk customer-facing display to get their digital signatures before and after the repair, mentioning your store’s terms and conditions. Send them quotes and get back to their queries and concerns using repair shop software.  Also, it’s a good practice to let them know about the potential for Redlisting if they don’t pay. Hopefully, this helps keep your business running smoothly!