How to Handle Phone Trade-Ins at Your Repair Shop?

Fellow repair shop owners!

Trade-ins can attract customers who want to upgrade their smartphones but don’t want to go for new ones as they are beyond their budget. Let us dive into some tips on managing phone trade-ins effectively.

First, update yourself with the ongoing trends in the market. For instance, you need to determine the best phones with high resale value. This can include smartphones manufactured by Apple, Samsung, Google, Oppo, Vivo, Xiaomi, and Sony. Have a price list available for quick quotes. For newer phones, you can ask for proof of purchase.

Then, inspect every device thoroughly. Check for scratches, dents, or cracked screens, or any other signs of damage. Also, don’t forget to test functionality, including the camera, speakers, battery, and more. Take multiple pictures at a time and observe if the phone is heating up or not. Make sure your customer understands how you evaluate their device.

After inspection, offer a clear and fair trade-in value. With RepairDesk, you can streamline this entire process. With its trade-in module, you can buy cell phones from customers, re-sell them. In addition, it helps manage inventory of trade in devices and leads.

Don’t forget to take the seller’s ID copy and note down the device’s IMEI number. Then, give them a check with a print saying, “this check can’t be cashed at a check cashing agency or money service business”. This way, they must back a bank account and cash it there. So, if you cancel the check, it comes out of their account. This decreases the chances of any frauds but still, but still not zero.

Offering trade-ins at your repair shop can help you make more money. Once you buy a phone, refurbish it to sell it for a higher price. In the end, promote your trade-in services. For that, you can get help from cell phone repair shop software as it helps you send promotional and emails to specific customer groups.

So, what are you waiting for? Start trade-ins today to grow your repair shop