Why Spa City iRepair Switched from RepairShopr to RepairDesk

Even the most stubborn smartphones need fixing sometimes. A 2023 Smartphone Damage Survey by Allstate Protection Plans indicated that around 78 million Americans damaged their phones that year. That is an unbelievable amount of business for the cell phone repair industry. And what is business without a well-synced system that makes operations easier?

That is precisely what our ambitious client, Miguel, and his team were looking for.

Located in Hot Springs, Arkansas, Spa City iRepair is an advanced smart device repair shop for phones, laptops, and tablets. Its exceptional Google rating says a lot about the crew’s work ethic and professionalism. The owner, Miguel Brito, has been running the business for 12 years.

For most of this duration, the team used RepairShopr until the tool could no longer keep up with their business needs. That’s when they switched to RepairDesk, and he describes the experience as “simply amazing”.

Let’s examine what the previous software lacked and how our product enhanced the team’s work and dealings.

The Challenge

Good repair shop software needs diversity and a robust development structure to meet evolving customer demands. Without it, daily operations, tasks, and management can become overwhelming. Moreover, the inability to juggle multiple tickets and projects could cost you money and reputation.

Miguel and his team were experiencing severe frustration while navigating their inventory and tracking order details. Their mail-in services were also not getting proper attention due to a lack of responsive features in RepairShopr. Additionally, with no dedicated resource for guidance, the system felt tiresome and complex.

They had the tools, the skills, and the potential to excel in the market, but what they didn’t have was an adaptable repair shop management software to grow and juggle a good amount of interested clients. Something that could not just create repair tickets, but also manage inventory, finances, customer interaction, and more.

With more than a decade of experience, Spa City’s top-notch services needed repair shop management that could boost their workflow and provide prompt support.  Their frustration was understandable and could only be resolved with a flexible repair solution with innovative and intuitive features. And if you know RepairDesk, you know that we’re all this and possess the ability to burgeon with a repair business.  Our recent webinar is proof of that!

The Solution

Miguel rated us a 5/5 because our impressive development and customer support won him over. With major tool integrations under one roof, Spa City iRepair could handle social media queries, text messages, and client calls from a single space. Here’s how it happened:

We shared an extensive demo and walk-through of our solution, which won him over. Next came the fully-assisted onboarding; our dedicated account manager catered to his data migration process with attention, so all was successfully transferred and ready to launch. Safe to say that Miguel was happy and satisfied with the whole approach and greatly appreciated our input.

RepairDesk’s Unified Communication Ecosystem and efficient operational features smartly catered to Miguel’s clientele and automated the business procedures through a convenient and navigable cellphone repair shop software. It was everything he badly wanted but couldn’t have, and we didn’t need to make space for ourselves, but only fill in a spot that should’ve been filled by the previous software.

The idea wasn’t to offer a bulky, complex product but to create an accessible medium that made the shop’s operations smoother, quicker, and better—all of which they could find in RepairDesk. Moreover, new customers were dealt with alongside old ones, ensuring quality services and an excellent retention rate.

The Results

Miguel applauded the RepairDesk technology, saying, “From the moment a customer comes in till the moment they pay and check out, every single process is covered, tracked, and monitored with one software.” Here are some results they saw while using RepairDesk:

• Created and tracked dedicated tickets for all projects smoothly
• Seamlessly scheduled appointments and met delivery deadlines
• Provided spot-on repair estimates and invoices backed by reliable software
• Improved customer satisfaction rate while saving a good chunk of time

And this isn’t it. They can also manage inventory, collect feedback, and maintain a sturdy online reputation within the same digital capacity. The extensive onboarding allowed him to properly understand, explore, and wield our software. Not only did we give him access, but we also explained how everything works to mobilize and strategize his business operations. This absolute independence made him realize the difference between us and RepairShopr; it’s our commitment and dedication to each client and ensuring they make the most out of our product. From its star features to the latest development, we kept Miguel in the loop for every single affair.

Final Thoughts

A good business owner knows how important a user-friendly, cost-effective, and fast-paced business solution is. Spa City iRepair found it in RepairDesk and can see the effects they could not with their previous repair shop software. They can now focus on other organizational responsibilities and make room for more individual and staff opportunities.
In his final review, the Spa City’s owner expressed his preference, “There’s nothing better out there than RepairDesk, in my opinion.”