Why Spa City iRepair Switched from RepairShopr to RepairDesk

Even the most stubborn smartphones need fixing sometimes. A 2023 Smartphone Damage Survey by Allstate Protection Plans indicated that around 78 million Americans damaged their phones that year. That is an unbelievable amount of business for the cell phone repair industry. And what is business without a well-synced system that makes operations easier?

That is precisely what our ambitious client, Miguel, and his team were looking for.

Located in Hot Springs, Arkansas, Spa City iRepair is an advanced smart device repair shop for phones, laptops, and tablets. Its exceptional Google rating says a lot about the crew’s work ethic and professionalism. The owner, Miguel Brito, has been running the business for 12 years.

For most of this duration, the team used RepairShopr until the tool could no longer keep up with their business needs. That’s when they switched to RepairDesk, and he describes the experience as “simply amazing”.

Let’s examine what the previous software lacked and how our product enhanced the team’s work and dealings.

The Challenge

When we found Spa City iRepair, they weren’t happy with their current software. In Miguel’s words, “There are so many issues with RepairShopr that at this point, it’s more of a headache than an asset.” As the team tried their best to navigate the platform, more issues kept popping up, further complicating daily operations. It wasn’t just about performance; the business reputation was on the line. Despite having a full-fledged repair shop software, Miguel was relying on manual methods to keep the wheels turning. He faced major concerns like:

• Inability to capture and store pre- and post-repair conditions
• Incompatibility with Dymo Label Writer 450 and Epson TM-30 Thermal Printers
• Lack of recurring invoices and mail-in services, essential for the shop’s MSP services
• Expensive software costing above $400/month
• Unresponsive Zapier and BirdEye integrations

The last point was a serious concern as Miguel was using the SMS functionality in Birdeye to proactively reach out to customers to ensure unhappy ones didn’t drop a negative review.

He was rightfully anxious; mind you, these weren’t small hiccups. They had the power to undo years of work the team had done to maintain a steady Google Business Profile. And Miguel knew that if they continued on this path, things would get a lot messier. His decision to switch wasn’t just a logical choice, but a survival strategy.

With more than a decade of experience, Spa City iRepair’s top-notch services needed repair shop management that could pull them out of the current zone, and fast. And if you know RepairDesk, you know that we’re all this and possess the ability to burgeon with a repair business. Our recent webinar is proof of that!

The Solution

Miguel rated us a 5/5 because our impressive development and customer support won him over. With major tool integrations under one roof, Spa City iRepair could handle social media queries, text messages, and client calls from a single space. Here’s how it happened:

We shared an extensive demo and walk-through of our solution. Next came the fully-assisted onboarding; our dedicated account manager catered to his data migration process with attention, so all was successfully transferred and ready to launch. Safe to say that Miguel was happy and satisfied with the whole approach and greatly appreciated our input. All his above-mentioned concerns were targeted with solutions like:

• Compatible hardware and printing features
• Concise pre- and post-repair details for both the staff and clients
• Receipts, labels, and notifications were all sorted in a single software system
• Affordable repair shop software that costs less than half of what they were paying
• Secure payment and invoice data with prompt customer service

RepairDesk’s Unified Communication Ecosystem and efficient operational features smartly catered to Miguel’s clientele and automated the business procedures through a convenient and navigable cellphone repair shop software. It was everything he badly wanted but couldn’t have, and we didn’t need to make space for ourselves, but only fill in a spot that should’ve been filled by the previous software.

The idea wasn’t to offer a bulky, complex product but to create an accessible medium that made the shop’s operations smoother, quicker, and better—all of which they could find in RepairDesk. Moreover, new customers were dealt with alongside old ones, ensuring quality services and an excellent retention rate.

The Results

Miguel applauded the RepairDesk technology, saying, “From the moment a customer comes in till the moment they pay and check out, every single process is covered, tracked, and monitored with one software.” Here are some results he saw while using RepairDesk:

• Created and tracked dedicated tickets for all projects smoothly
• Seamlessly scheduled appointments and met delivery deadlines
• Provided spot-on repair estimates and invoices backed by reliable software
• Improved customer satisfaction rate while saving a good chunk of time

And this isn’t it. He can also manage inventory, collect feedback, and maintain a sturdy online reputation within the same digital capacity. The extensive onboarding allowed him to properly understand, explore, and wield our software. Not only did we give him access, but we also explained how everything works to mobilize and strategize his business operations. This absolute independence made him realize the difference between us and RepairShopr; it’s our commitment and dedication to each client and ensuring they make the most out of our product. From its star features to the latest development, we kept Miguel in the loop for every single affair.

Final Thoughts

A good business owner knows how important a user-friendly, cost-effective, and fast-paced business solution is. Spa City iRepair found it in RepairDesk and can see the effects they could not with their previous repair shop software. They can now focus on other organizational responsibilities and make room for more individual and staff opportunities.
In his final review, Spa City iRepair’s owner expressed his preference, “There’s nothing better out there than RepairDesk, in my opinion.”