How Repair Shops Can Recover Missing Google Reviews

Hey, repair shop owners!

Imagine this. You worked hard, delivered quality repairs, and earned 5-star reviews from happy customers.
However, you woke up one day and noticed Google wiped out 20 of them overnight.

Sound familiar? You’re not alone.

Many repair shop owners report missing Google reviews without warning. Without a doubt, it’s frustrating, and can hurt your shop’s online reputation. However, you can recover reviews that have disappeared from Google.

At RepairDesk, we understand how important those reviews are as they bring trust, foot traffic, and enhance your overall search rankings. Therefore, we are here with a quick guide on how you can recover missing Google reviews.

• Log into the Gmail account connected to your Business Profile.
• Go to https://support.google.com/business/gethelp. In the help box, type “Google Reviews Missing” and click Next.
• Choose “Review Missing”, then hit Next again.
• Select your language and hit Email to start the recovery form.
• Fill in the form with as many details as possible such as your name, phone, email, business profile ID, number of missing reviews, and then answer all the questions.  
• Once submitted, Google will issue you a case ID. Save it.

Ensure you follow up with Google every couple of days for about 2 weeks. If your reviews are genuine, they will likely be restored.

Why Do Google Reviews Disappear?

Google reviews play a crucial role in building your online reputation. In addition, you must respond to all reviews on your Google profile as it indicates that you care about your customers and are attentive to their concerns and views. So, why do these reviews disappear?

• It could be due to spam filters, Google policy updates, or even a reviewer deleting their own feedback.
• Account suspensions or minor glitches from Google.
• Policy violations (real or mistaken). So, don’t panic—it’s often nothing serious.

Remember, missing or lost reviews aren’t the end of your business. With the right steps, you can get them back.

But let’s be real. Constantly checking Google reviews, or reporting issues is not the best way to spend your day. Instead, you should leverage Google Reviews Automation System. It automatically sends review requests after every repair job, helping you collect more 5-star reviews every month, rank higher, and get new customers. This way, even if a few reviews go missing, you will always have new ones coming in, keeping your shop growing.

At the end of the day, your reviews are just like your repairs and deserve to be seen.