How JPC Mobile Accessories Centralized Operations with RepairDesk

Do you want to manage all your repair shop operations in one place?

As a repair shop owner, you don’t want to juggle multiple online platforms for repairs and retail operations. Neither did Peter Christall, the owner of JPC Mobile Accessories. His inspiring journey in the repair industry began with repairing computers in his basement, driven by his longtime interest in electronics. As he developed his repair business, Peter realized the need for a centralized repair shop management software that could track his repair orders. Here, we dive into his repair shop’s growth journey and how RepairDesk contributed to it.

Business: JPC Mobile Accessories

Specializes in: Computer (Laptops, PCs), Cell phone, Tablet, Gaming Console, Motherboard repair, Data recovery services.

Location: Brisbane, Australia

The Business

Peter started JPC Mobile Accessories in 2018. After working an average job for 10 years, he realized the need to start something of his own. Initially, he started fixing computers for anyone who needed it just to help them out, and that grew his interest in electronics further. 

Before long, Peter was fixing cell phones and tablets on demand, and eventually added gaming consoles and PC repairs to his arsenal. Peter’s journey is a particularly inspiring one, as he is a self-taught repair business owner who operated with his wife from his basement for a long time before opening his first store. 

“From fixing cracked screens to solving complex motherboard issues, there’s nothing I love more than bringing devices back to life.” – Peter Christall

Today, JPC Mobile Accessories is a thriving, 100% recommended repair shop offering a wide range of accessories and repairs. While Peter was busy making a name for himself through his skills, RepairDesk’s review automation helped him get more positive reviews from customers on Google.

The Challenge

Apart from having to watch a lot of YouTube videos and going through trial-and-error, Peter also faced challenges integrating his online store and managing his home-based repair shop efficiently. As the repair volume grew, he felt the need for a centralized repair ticket management system. He found it challenging to manage the scattered parts without a way to track repair orders and the parts used in each order.

Before transitioning to RepairDesk, Peter tried out Vend to see if it would work. But he quickly felt the absence of purpose-built POS software. Not to mention, he also needed quite a few integrations with tools he uses, like Tyro for payments and Xero for accounting.

One of the challenges Peter had yet to realize was the need for a phone system that integrates with his POS and saves all communication types on the same platform. 

“Taking phone calls, doing repairs, and helping customers altogether gets pretty hectic”, says Peter

The Solution

Peter got used to RepairDesk pretty quickly and finds it very user-friendly. Despite having a lot of features (and more features constantly being added or improved), RepairDesk is surprisingly straightforward, and for the most part, Peter doesn’t even have to ask for help.

For him, having everything in one spot makes running his repair operations significantly easier, as he can view his business numbers, create repair tickets, and automate SMS and email messages to notify customers about repair status. 

“RepairDesk is continuously improving, and the new features they have implemented are all really good”, says Peter

What Peter Likes in RepairDesk

PhonePro

Right out of the box, Peter loved PhonePro for its ability to centralize communications and make it easy to manage calls and texts in one place. In particular, he loves the automated response feature in PhonePro, which helps avoid losing potential customers and makes customer communication more efficient. 

He doesn’t have to worry about the calls while focusing on repairs. The system auto-saves caller information within the POS for Peter to review later. Meanwhile, the customer gets the feeling that Peter is right there to answer their question.

Review Automation

One of Peter’s favorite features is RepairDesk’s review automation. After every completed job, the system automatically sends customers a prompt to leave feedback, making it effortless for them to share their experience. 

This simple process has led to a steady stream of positive Google reviews, which in turn has boosted JPC Mobile Accessories’ online visibility and credibility.

This is one of the reasons why the repair shop is starting to become too busy to handle alone, and Peter is considering hiring one or two employees.

24/6 Customer Support

Running a repair shop means there’s never really a “slow day,” which means you need a customer-first approach. And Peter values the fact that RepairDesk’s support team is available to help him out whenever he needs. Whether it’s a quick how-to question, a technical issue, or learning a new feature, Peter finds the support team responsive and genuinely committed to solving his problems.

“That’s a great thing about RepairDesk – someone’s never far away when you need help. There’s always someone you can contact”, Peter adds. 

Key Takeaways

From a basement startup to a bustling storefront in Brisbane, Peter’s journey shows the impact of combining skill with the right tools. RepairDesk hasn’t just helped JPC Mobile Accessories become more organized but has also given Peter a scalable system. Now, he knows there are no limits to growth while the system allows him to maintain work-life balance.