Why I Love Gadgets Trusted RepairDesk for Digital Transformation

What’s your reason to run a repair shop?

For some, it’s because they like fixing stuff, and for others, it’s a pastime turned into a profession. But for Krunal Patel, the man behind I Love Gadgets, it’s an environmentalist and IT enthusiast’s dream. 

The market gap in New Zealand’s repair industry, combined with Krunal’s vision to reduce the environmental carbon footprint, provided him with sufficient reasons to start his repair business. His first attempt to go digital with previous POS systems didn’t turn out fruitful, mainly because the provider offered insufficient customer support. That’s when Krunal searched for a repair shop management software on ChatGPT and found RepairDesk.

Business: I Love Gadgets

Specializes in: Phone, Tablet, Laptop, Computer Repair, Accessories, & Custom IT Services
Location: New Zealand

Team Members: 5

Founded: 2024

The Business

Founded by the city’s most experienced tech pro and entrepreneur, Krunal Patel, I Love Gadgets is a one-stop destination for all things tech-related. Whether you’re looking for a battery replacement on your iPhone or want to build a custom PC, you name it, and they will do it for you. Within one year, I Love Gadgets has established a strong reputation thanks to its excellent service quality and customer-first approach. 

Krunal Patel, also an environmentalist, strives not only to help people with their gadgets but also to reduce their carbon footprint in the process. He previously ran IT firms and explored the EV industry in India – always curious to learn more about technology. It’s his passion for innovation and exploring new gadgets that drives the growth of the repair shop. Krunal has also trained his team of 5 technicians with the same passion, as he loves to take on new challenges every day at his repair shop.

The Challenge

In his early days at I Love Gadgets, Krunal was running repair operations using nothing more than a diary, pen, and paper. This traditional approach was quickly ruled out as the repair volume increased. In the repair industry, where accuracy and timely delivery are crucial, Krunal found it best to go digital.  

In his quest, Krunal briefly tried a POS system but found it lacking, particularly in customer support. 

“There was no one to, you know, reach out and ask questions,” recalls Krunal. 

“No repair business can afford to have interruptions in customer service.”

Pretty soon, it became clear that the system would not allow Krunal to achieve his growth objectives. Krunal turned to ChatGPT for suggestions — and one name stood out: RepairDesk.

The Solution

Right out of the box, the customer-centric approach stood out to Krunal. He was convinced that the platform could be tailored to his shop’s unique needs.

“Whenever I have a new idea, the RepairDesk development team actively works to bring it to life — that makes my work much easier,” says Krunal.

He loved the customizability offered by RepairDesk, as it allowed him to give the POS software a look and feel that he desired. Additionally, a dedicated onboarding specialist from RepairDesk ensured a seamless transition to the comprehensive system. Thanks to reliable updates and prompt customer support, Krunal saw his ideas becoming a reality.

“I want to train my staff the same way as RepairDesk’s onboarding specialist trained me”, says Krunal.

RepairDesk Features Used at I Love Gadgets

Customer Facing Display

One of Krunal’s favorite features is the Customer Facing Display, which allows customers to review and sign terms and conditions before repairs begin. They can review every detail in their invoice, including taxes and discounts. This way, he can have peace of mind as his customers know exactly what’s happening. Both parties have essentially agreed on the repair service, so if anything goes wrong, no one can be blamed. 

Customization & Feature Implementation

Not only does RepairDesk offer customization out of the gate, but the development team behind it can also develop new features to suit Krunal’s repair shop needs. He loves how they bring his ideas to life and help him cope with his growing business. 

His passion for gadgets means that he is willing to repair anything that a customer brings to his desk. Therefore, a highly customizable and customer-centric repair shop software is essential for businesses that plan to expand into new verticals, such as drone repair and AI-based gadgets.

M360 Integration

Another feature that stands out for Krunal is RepairDesk’s integration with M360 Diagnostics. Accurate device diagnostics enable him to offer two distinct categories of repairs to his customers: Standard and Premium.

Using the comprehensive diagnostic reports provided by M360, Krunal can offer his customers more peace of mind, knowing that the repairs are authentic. This reduces troubleshooting time and creates a more professional, transparent repair process.

What the Future Holds for I Love Gadgets

With one year of operations under his belt, Krunal is already thinking big for I Love Gadgets. He’s working on launching a website to meet pending data requirements, integrating RepairDesk more deeply into his business model, and exploring marketing channels to reach customers across New Zealand, even in remote areas.