How iFixit ASAP Built Customer Trust and Streamlined Growth with RepairDesk

How does a repair shop grow into the most trusted electronics retailer in the region?

Whether it’s a walk-in customer or a regular visitor, they always demand quick and transparent repairs. That’s the promise iFixit ASAP has kept since day one. From helping tourists in Orlando, Florida, with same-day repairs to becoming a full electronics break-fix shop, their journey is nothing short of an inspiration. 

Read on to find out how Noor Marwan’s commitment to using premium parts for repairs and leveraging a repair shop management software to keep customers updated has proven fruitful.

Business: iFixit ASAP

Specializes in: cell phone, tablet, computer, gaming console, smartwatch, drone repair, buy-sell, and trade-in devices.

Locations: Bronson Memorial Hwy, Kissimmee, Florida

The Business

Established with the goal of providing fast, reliable repairs to locals and visitors, iFixit ASAP quickly became well-known for its reliability. Noor Marwan and his team consider every customer device like their own. That means each repair is taken to heart and carried out with precision using the best spare parts. 

Putting the customers first is always a great business strategy. But for Noor, it was especially useful considering the location of his repair shop. Located near Orlando’s popular theme parks like the Old Town and Walt Disney World® Resort, iFixit ASAP receives all kinds of local and one-time customers. For those visiting the theme parks, there is no other choice than to get their device repaired or replaced the same day.

This is where Noor’s business truly stands out by helping customers get back to their day without stress or uncertainty. Whether it’s fixing a cracked screen or buying a pre-owned device, every interaction at iFix ASAP is rooted in transparency and quality.

“For us, it’s all about building customer trust. When we see happy tourists and loyal local customers come back, that means we’ve done our job right,” says Noor.

The Challenge

Having your repair business grow with every passing day is any owner’s dream. But with such kind of growth, you also face quite a few challenges. As iFixit ASAP started getting more rush orders, inventory management became difficult, and so did customer communication. The team struggled to manage a high volume of repair orders and keep track of the parts associated with each repair.

In order to continue offering reliable, high-quality services, Noor required a ticket management system that could track his repair orders. He needed visibility across different types of operations, from repairs to buying and selling devices, and even buybacks. 

But the biggest challenge was customer communication. Noor had to appoint one team member just to communicate and provide repair status updates to customers. The goal was to ensure that quality and transparency remained at the heart of their service as their customer base expanded.

The Solution

That’s when iFixit ASAP discovered RepairDesk, and before long, the POS system became the backbone of Noor’s repair shop operations. This means that every repair ticket is created with detailed information about the device, customer, the parts used, as well as pre- and post-repair images. 

A typical day involves customers walking in or booking online, followed by device diagnosis, repair, and same-day delivery, all tracked in the POS system. 

Without switching platforms, Noor can effectively communicate with customers in more than one way. 

• He uses RepairDesk SMS to automatically send messages to customers once their repair order is completed.
• He uses PhonePro to take incoming calls even after shifts end. Customer information automatically appears in the POS system with a ticket pop-up.
• He uses virtual assistants to handle inquiries 24/7 without appointing a staff member as a full-time receptionist.

“RepairDesk brings our customers, inventory, and our repairs in one place. It just makes work much more organized.”

With certified technicians and premium parts, iFixit ASAP ensures that speed never comes at the cost of quality. Their mantra, “fast doesn’t mean rushed,” defines both their repair process and their customer experience.

The Results

With RepairDesk by his side, Noor runs a tightly coordinated operation where every step is tracked and every customer is informed. Same-day repairs have become smoother, and administrative tasks take less time, allowing the team to focus on what really matters: delivering excellent service.

“I’ve definitely seen continuous improvements being made to RepairDesk over the years of using the system,” says Noor.

They ensure transparency and reliability by providing upfront quotes and warranty-backed repairs with no hidden fees.

Looking Ahead

What started as a repair-only business evolved into a full-service electronics store offering device sales, purchases, and trade-ins. Even today, Noor is continuously finding ways to innovate and grow. The business now looks toward expanding its online visibility and reaching more customers throughout Orlando and nearby areas. 

The inspiring story of iFixit ASAP shows what’s possible when great service meets the right technology. By pairing their commitment to honesty and quality with RepairDesk’s all-in-one repair shop software, they’ve built a business that runs efficiently and earns customer trust with every repair.