RepairDesk at the GRE 2025

We can’t guess what you were up to last Wednesday, but we can precisely tell you where we were: at the Gadget Repair Expo 5.0. This two-day event in Miami, Florida, was the perfect networking opportunity for repair shop owners and software providers. 

Our members, Shane Moreland, Ansar Khan, and Fahad Imran, impressively represented RepairDesk in the space alongside many formidable repair shop solution providers. 

We offered superb product insights that showcased the strengths of our services and the importance of harnessing data and technology to increase repair store profits. 

Ansar Khan, our VP Growth, offered live demos of RepairDesk’s star features like:

⚙️ Appointments Pro: the ultimate way to schedule, track, and close repair appointments

💵 Repair Price Calculator: creates the most precise estimates and repair breakdowns 

✅ Smart Workflows: Ensures a streamlined and navigable process for your business 

Not only did we contribute to the event spirit as participants, but also got a chance to interact with various industry experts and professionals. Many engaging speaker sessions offered information and personalized insight into the essence of repair technology and the market. Some of our favorites include:

• 3 Shipping Insights Repair Businesses Should Know About by the CEO of 71lbs, Jose Li
• Customer-Centric Repair Services: Building Loyalty and Trust in a Competitive Market by the Co-founder & Managing Partner of Capital Growth Partners, Bob Lafon
• From Repair Shop to Revenue Machine: How to Add Recurring Cybersecurity Services Without Adding Work by the CEO and Founder of DoubleChecked, Justin Kane 

Watching our brand interact with potential customers and industry professionals was a truly lovely experience, with encouragement and curiosity around the product model. 

Some of our amazing customers, like Suraiya Begum, COO of XiRepair, also dropped by our booth to offer their encouraging words and reminded us exactly why we were there: to make the repair businesses enjoyable, navigable, and profitable for the staff and customers alike. 

Suraiya has been using RepairDesk since 2018 and shared her excellent experience with the prompt support, ticketing software, POS, and service customizability.  

We loved watching participants take on the micro soldering, CGC screen refurbishing and micro soldering, and LCD swap competitions. In conclusion, there wasn’t a single dull moment during our time at the GRE. And we hope to be back next year with better stuff to share with the crowd.