7 Common Watch Repairs to Focus on for More Business

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Let’s be honest — you didn’t open a watch repair shop just to sit and wait for customers. Every day, you go to your shop to build a business, make money, and become the go-to expert in your area. But here’s the deal: most of your profits come from a few simple, high-demand repair jobs. Master those, and you will stay busy all year.

Let’s dive into the seven most in-demand and common watch repairs that can help grow your business. In addition, we will explore how RepairDesk can help you streamline processes so you can stand out and pop in search results whenever a customer looks for “watch repair near me.” Stay with us.

1.  Watch Servicing and Cleaning

Just like cars, watches need regular service. Dirt, dust, and moisture affect how a watch works. Although all types of watches need service, mechanical and automatic watches need it every 3 to 4 years. The brands include Rolex, Patek Phillipe, Citizen, Seiko 5, Orient, A. Lange & Sohne, and Vacheron Constantin. If you are unsure about which watches to target, look for the best watch brands of all time or focus on the watches famous in your city or country.

To boost revenue, you can offer full service that includes cleaning the case, adjusting the hands, oiling the movement, and checking seals. Most of these services take time, but they also earn more. Specifically, a luxury watch owner can pay you more compared to a standard automatic watch.

In addition, try to stock up all the required parts and accessories at your store. Use watch repair shop software as it can help you track your inventory. Thus, you can avoid understocking and serve your customers right on time. In addition, you set automatic service reminders by SMS or email, so your customers would know when to revisit you.

2.  Water Damage Repair

Undoubtedly, one of the biggest enemies of watches is water. The traditional, classy, analog watches may continue to function after they get dipped in the water.  However, that’s not the case with most digital watches today. That’s one of the major reasons you get several jobs related to Apple watch repair.

So, if you see fog inside a watch, act fast. Water can rust the internal parts. You can offer Apple watch screen repair as a premium service. And to repair the traditional mechanical, or quartz watches, you can open the case, dry the parts, and clean the movement. Then, change the gaskets and test the watch for water resistance.

Inform your customers to bring their watch in quickly if it gets wet. Quick action saves the watch — and earns their trust. To boost communication with them use repair ticket management software. 

It will let them know when the repair is completed, or when there is any change in the repair status. This way, you can improve customer experience by setting the right expectations and by giving them regular progress updates. Because some repairs can take a couple of weeks in case the job requires you to order special parts. For better understanding, you can go through how to improve client service at watch repair business.

3.  Battery Replacements

Surely, we can say that this is the bread and butter of any watch repair shop. Most quartz watches stop working simply because the battery is dead. However, it’s one of those services that is quick, low-cost, and high-volume. You don’t need special tools or long hours to fix it but a basic watch repair kit.

Just ensure you have all types of batteries in the inventory and your technicians are fast with this service. Offer a wait-time of 10–15 minutes. Add a small upsell like a quick polish or cleaning. Please keep in mind that battery replacement jobs may not bring huge money, but they bring foot traffic. And every foot through the door is a chance to sell more.

Don’t forget to ask your customers for reviews.  If you don’t have many reviews about your business, it’s one of the reasons to choose RepairDesk for your watch repair shop. It enables you to collect feedback about the services you provide. You can automatically send SMS or emails to customers after repairs. This way, you can boost your reviews on Google Business Profile or on social media channels.

4.  Crystal (Glass) Replacement

Cracked or scratched watch crystals are one of the most common damages. It makes the watch look old and messy. Replacing the crystal gives the watch a brand-new look. This job requires skill and care. Use proper tools to remove and replace the glass. Pick the right fit and install it on the watch to make it look like a new one.

You can also offer different types — mineral, acrylic, and sapphire glass. Explain the difference to your customers in simple terms. As people are willing to pay more for better quality, they will come back for more, if you do it neatly, and perfectly.

Use repair shop software to send them quotes and estimates for repairs. Then, turn those estimates into invoices after the approval from your customers.   

5.  Timekeeping Issues

It happens that some watches run too fast while others lag. It’s one of the common watch repairs, and people hate it when their watch shows the wrong time. Fixing timekeeping issues builds credibility. You’ll need to open the case and check the movement. Sometimes it’s a magnet, a loose screw, or worn-out gears.

Explain the issue to the customer in simple words. When you fix it once, they’ll trust you forever. And next time they need a repair, they will come to you.

6.  Strap and Bracelet Replacement

Watch straps and bracelets (gold or silver) wear out over time. Customers often come in with broken, torn, or faded straps. Thus, fill up your stock with a variety of bands — leather, rubber, stainless steel, and fabric. Keep a good stock in different colors and sizes as people love choices.

This is a simple job to do and gives you a great chance to upsell. A customer may walk in for a strap and walk out with a new battery, a watch box, or a cleaning kit. Add display cases near your counter to show off your strap options.

7.  Crown and Stem Repairs

Stem and crown repairs are delicate jobs. They need careful handling and steady hands. So, always keep extra stems, crowns, and tubes in stock. This repair may seem small, but it’s important for watch owners. If you handle it well, you’ll build a loyal customer base as it shows your attention to detail.

Leverage watch repair shop software as it will notify you whenever any part or accessory gets low in stock. So that you never lose any sales opportunities due to the unavailability of parts. Just focus on how to pick the right one for your watch repair business and it will handle your admin work.  

Final Words

In the watch repair business, you don’t need 100 different services to win—you just need the right seven. These common repair jobs are your golden ticket to steady cash flow, loyal customers, and a busy shop floor. Focus on what people actually need. Get faster, better, and sharper at these tasks. And if you want to manage it all without the headaches, let RepairDesk handle the admin tasks.

The time to grow your business is now — and every second counts. Don’t let it slip.