As you moved from managing your repair orders on paper to using basic POS systems, you realized its impact on your business. You could process payments faster and avoid the hassle of keeping paper-based invoices safe.
Fast forward – What if we told you that transitioning to cloud-based repair shop management ecosystem yields even more benefits?
Automated business management ecosystems unlock a new level of efficiency and collaboration in repair shops. With all the right integrations and productivity-enhancing tools, you are always in sync with cell phone parts suppliers, payment service providers, and marketing tools.
In this blog post, we dive into the must-have features of the ecosystem you need for your repair business, and how they redefine the way you operate.
What Problems Does a Repair Business Management Ecosystem Solve?
But first, let’s address the reasons why the world is quickly adopting automated solutions. Repair businesses that have yet to incorporate such a system have to manually record customer information and repair order details while keeping a count of the inventory. Naturally, there are errors and inconsistencies when you rely solely on manual work. Not to mention, the negative impact of manual inventory tracking in the form of delayed repair orders.
Unfortunately, there’s more. The absence of a defined system to diagnose devices before repairs lead technicians to find unspecified faults during repairs. This often results in unpleasant customer experiences as the repair cost goes up.
That being said, it’s not just the bill that frustrates your customers. Increased turnaround time due to random task allocation and manual handovers gets customers searching for other repair shops near them.
Integrating a Repair Business Management Ecosystem at Your Repair Shop
Staying ahead of your competition in the unforgiving world of service-based business requires a tech-driven approach. You need real-time analytics and reporting to have improved visibility of operations. As cloud-based POS systems enable new levels of connectivity, your employees can stay updated with tasks regardless of their location.
So, how can your business get all of these modern tools for enhancing operational efficiency?
You’ve landed at the right place. RepairDesk’s all-in-one repair shop management ecosystem comes packed with everything you need to offer the best repair services in your region.
A Feature-Rich POS System
RepairDesk POS is tailored to enhance repair workflows by automating inventory management, invoicing, and work order processing. Apart from processing a multitude of payments, the POS offers pre-and post-repair checklist that allows you to fully satisfy your customers. Moreover, the self check-in functionality eliminates queues at your repair shop counter and reduces the employee error.
The days of manual inventory counts are gone. With RepairDesk POS, you can keep track of your stock throughout its journey. You know exactly what to order, when to order, and the right parts suppliers. The system allows you to create purchase orders and transfer inventory items between multiple stores.
Repair Ticket Management
Coming back to operational efficiency, let’s not forget the importance of task allocation. With a repair ticket management system in your POS system, you can track repair orders in real-time. You can create, sort, and filter repair tickets and assign jobs to technicians. As repair progress is tracked, this feature is a sure shot at improving employee productivity.
Payments have got to be the single most frustrating part of a business-customer relationship. A staggering 59% of businesses lose customers for not having the right payment option. However, with RepairDesk payments, its a completely different story. You can accept all kinds of payments through debit, credit, contactless, digital wallets, and online channels without any extra fees. Customers can use their digital signatures and see a complete list of items and repairs right from the payment terminal.
While we are at it, let’s improve the customer experience even further. RepairDesk’s automated notifications feature lets you make a big impact with just a few screen taps. The automated system informs your customers about repair job status and prevents them from worrying about their device or its estimated time of repair. Depending on your area and setting, you can choose to send these notifications via email or SMS.
If you’re a repair shop that also purchases pre-owned devices and offer trade-in services, the RepairDesk ecosystem can help. You can automate the re-sale of refurbished gadgets, trade-in services, and the purchase of pre-owned devices through the POS system. After all, who doesn’t like a bit of extra revenue?
How about an ecosystem that easily configures with the external tools of your choice? Yes, RepairDesk’s automated ecosystem offers more than 40 integrations to improve your workflow and connect you with the right vendors. You can work with a variety of external tools like Quickbooks, Xero, WooCommerce, and Shopify. The best part? RepairDesk automatically gets you connected with cell phone parts suppliers and shipping platforms in the market, including MobileSentrix, Injured Gadgets, and Shipstation.
With a growth-oriented approach, you need an ecosystem that supports multi-store employee management capabilities. RepairDesk POS allows you to manage employee performance, create business reports, and set up employee training. When it comes to saving employee records and customer data, there’s nothing better than a cloud-based ecosystem.
A Unified Inbox for Seamless Customer Communication
The newest addition to the number one cloud-based repair shop management ecosystem is a unified inbox for communications. With RepairDesk Connect, you can easily manage cross-platform business communication over emails, text messages, and social media channels like Facebook.
RepairDesk Connect allows you to sync your Facebook business page and SMS inbox. Using a single platform within the repair shop management ecosystem, you can respond to all messages and inquiries.
Google My Business
That’s not all. RepairDesk Connect provides you with an intuitive way of grabbing the attention of new customers. You can instantly address the inquiries of users looking for your business on Google Search and Maps. Your instant responses through RepairDesk Connect will convert the users into customers.
Similarly, you can get in touch with customers who give reviews to your business. As you get more reviews from satisfied customers, you can use RepairDesk Connect to respond to these reviews. The platform allows you to respond to valuable customer reviews on both Facebook and Google My Business.
Last but not least, your ideal POS system even has a built-in SMS widget that allows you to wow your customers with personalized two-way conversations. You can get even more reviews through SMS automation as you engage with your audience using RepairDesk’s multi-channel support.
A Little bit of Flair
Every POS system is built on a given set of constraints for a specific audience. So, in the first few days with the new ecosystem, you might require external support. RepairDesk understands and addresses your concerns by offering free onboarding, where a specialist helps you import your data and integrate the required hardware. Moreover, you can also set up custom workflows and employee training with the help of our onboarding specialist.
Free Payment Terminal
If you are a US-based repair business, RepairDesk offers a free payments terminal with the Growth Plan. You can avail the best processing rate when you opt for RepairDesk Payments this Black Friday.
Free On-page SEO
There’s more. Upon choosing RepairDesk’s automated ecosystem for your repair shop, you get a free on-page SEO service. This allows you to boost clicks on your website by integrating relevant keywords into your pages, meta titles, and descriptions. You can also apply schema markup, optimize images, and improve navigation for improved user engagement.
The Way Forward
Digital business management ecosystems enable greater collaborations within repair shops for improved operational efficiency. With enhanced communication and defined ETAs, you have higher chances of gaining customer loyalty and scaling your business.
There’s no better time to level up your business with an all-in-one repair shop management ecosystem. This Black Friday, you can get all of these great features for up to 60% off.