An employee handbook is a short manual regarding what your repair technicians can expect from your repair store and what you expect from them. It lays down the sort of environment you want within your repair store & helps with not just maintaining a proper workflow, but also in legal cases. Many countries require that you create a professional handbook for your employees by law, which is why it is important to have a precise and helpful employee handbook for your repair store.
Not having clear employee policies can result in significant problems. Employees often look for weak points when they try to justify their wrong behavior outside your expectations, and they look to your handbook to find those loopholes. Your employee handbook should provide clear-cut statements to reinforce your policies. So, here are the six most important benefits of having an employee handbook:
Improves Onboarding: Your handbook is a handy tool in the onboarding process because it helps new hires to get trained faster. Having your policies and procedures laid out clearly means you can spend less time explaining everything, and get your technicians up to speed fast.
Communicates Policies Clearly: A well-written guide provides technicians with a clear understanding of the working relationship and emphasizes the store’s expectations. Being precise helps keep them focused on tasks and makes them aware of what needs to be done in certain cases.
Prevents Legal Disputes: A comprehensive and compliant handbook can be provided to defend against a legal claim from a customer. Most countries mandate it for this reason, as it covers the store and provides an easier time for legal proceedings.
Ensures Equality & Fairness: It sends a clear message that your store has consistent and transparent policies for all of your employees. Written rules state publicly that the same methods apply to each and everyone, making it clear that your policies are all-encompassing and gives everyone their due.
Showcases the Benefits You Offer: Having a handbook ensures that employees are aware of the benefits you propose and the eligibility criteria by documenting them in it. They can also learn about it in detail without having to be explained, and will be able to make it so that both the employee and the business are on the same page when these benefits are used.
If you are interested in learning more about why you should have a handbook for your cellphone or computer repair store, give our blog on Employee Handbooks a look.
If you don’t have a handbook yet, no worries! RepairDesk presents a FREE template of an employee handbook that lists all the necessary items you need to include, as well as some optional-but-recommended, things to run your cellphone repair store smoothly.