Choosing the better POS for your repair business- RepairDesk v RepairQ

by Asad Ahmed

Are you a cell phone repair shop owner who has realized the power of Point of Sale (POS) software but is unsure about the best one for your business? 

Or have you recently figured out that your current POS is not supporting your scalability goals, and you need industry-specific software instead of a generic one?

Your Google search may have resulted in some excellent retail and repair POS software options, but let’s look at an extensive comparison between two leading contestants that you won’t find easily over the internet. 

Here’s a faceoff between RepairDesk and RepairQ that can help you decide which is the better option for your business.

Interface

The repair industry is a tough one. As an owner, you have to make a list of things, oversee employees, and always greet customers with a smile. So, where’s the break that you deserve? The last thing you want is to be clueless when dealing with a customer. This is why your software interface becomes essential. You can have the best aesthetics, great animations, and all of that, but it won’t be of any use if you can’t find what you need quickly.

Both RepairDesk and RepairQ tend to provide an interactive interface that’s pretty easy to use. RepairDesk does have a slight edge, though, as one can get used to the interface with very little assistance, and almost everything you need is right there, just waiting for you to click. This makes things super simple and allows you to perform operations quickly.

Hosting

Since both POS providers are cloud-based, it’s essential that hosting is up to the mark. Once you decide to incorporate POS into your business, your business tends to depend heavily on it. 

Since almost all primary operations, such as ticket management, inventory management, and invoicing, are managed through POS, you cannot afford any downtime. 

Imagine customers waiting in line for you to provide them with the invoice, but you are facing downtime. A big bummer, right? It leaves a bad impression, and as nobody has time today, customers will not appreciate this. 

Another issue is slow loading and processing. When your hosting is bad, even if you don’t face downtime, the system will slow down and result in inefficiency. 

Both software provides excellent hosting, almost no downtime, and is backed with strong coding to ensure you are always on top of your game. This ensures you are able to do everything more efficiently. However, if you have loads of data and require a dedicated instance for data safety and speedy processing, RepairDesk might be the one you would opt for.

Glitches

Let’s zoom out a little and go back to determining why you chose to go the POS route. Well, the simple answer is to inject efficiency into the business so you’re able to think about growing your business and at the same time, have a better work-life balance.

Along with this, you also hope to track and maintain all your business activities in one place. But what if you get the opposite of all this from your POS?

Obviously, you’ll be infuriated. Well, glitches do exactly that. You are trying to type and search for a ticket, and you’re not able to because, well, a glitch.

Or you’re doing inventory searching, and you’re not allowed to because, well, again, more glitches.

RepairQ tends to struggle a bit when it comes to handling glitches. The user interface (UI) has bugs and can be frustrating at times when it comes to managing multiple customers.

With RepairDesk, thankfully, that’s not the case. RepairDesk is built based on years of feedback from customers, which is why our dedicated teams work around the clock to ensure you get a smooth, glitch-free experience. 

Integrations

In today’s world, you need to employ the services of several different service providers to do business. This is why most POS software providers have support for integrated applications.

While RepairQ has support for integrations, it provides only a few. This can get the job done if you’re a small repair shop. RepairDesk, on the other hand, has a wide variety of integrations. From payments to accounting, marketing, eCommerce, vendor, SMS, and much more, RepairDesk ensures that its prestigious customers don’t lose out on the opportunity to engage other services and enable them to provide the best services to their customers.

Improvements

No business is perfect, and with the way technology is evolving, companies that want to stand out must match the pace and continuously improve themselves.

RepairQ, though a good platform, tends to delay improvements and rolls out new updated features after long delays since its merger with Service Central. Due to this, customers have to wait until they can finally make use of further improvements.

RepairDesk, on the other hand, has a feature called buddy-weekly updates that tends to roll out new features and improvements almost every week. Due to this, customer issues are resolved quickly, and they are able to perform their daily activities more adeptly.

To conclude, both POS are good in their own way as it depends on your usage and needs; whereas RepairQ will be a great solution for any brick-and-mortar shop, RepairDesk tends to have an edge thanks to its customization options, better hosting, integrations, pricing, and commitment towards continuous improvement to provide a better experience to its customers.  

Get in touch with one of our sales representatives.

Related Posts