The repair industry has evolved over the years, and so have customers’ expectations. It is now the survival of the fittest in terms of quality of service. Repair shops, like other businesses, rely on tech solutions to operate efficiently.
The best POS software for cell phone repair shops offers much more than just processing transactions:
- You get to streamline your repair workflow
- Your inventory is tracked and managed automatically
- You can offer a variety of payment options to your customers
- Repair ticket management allows efficient order tracking
- You can improve technician performance with employee management features
That said, selecting the right POS software can be a real challenge. Given that leading providers offer similar features, this post provides a detailed comparison to make your decision easier. Read on to find out how RepairDesk compares with RepairQ.
Simplifying the Customer Experience
As a cell phone repair shop owner, you have to manage repair orders, oversee employees, and greet customers with a smile. The last thing you want is to make a customer wait, so operational efficiency has to be at the top of your list. The software and tools you use will define the customer experience at your repair shop. You can have the best aesthetics and decorations, but it won’t be of any use if your customers can’t find what they are looking for.
POS Software Feature Comparison
Both RepairDesk and RepairQ offer a customer facing display to improve customer engagement. But here’s where RepairDesk takes the lead. While RepairDesk offers live chat support 24 hours a day for 6 days a week, RepairQ takes a minimum time of 24 to 48 hours before responding to your queries. You are required to create a ticket and submit your query for the service provider to review in that time period.
Right out of the box, you get more features with all pricing plans if you choose RepairDesk. These include SMS and email notifications and basic business reports. You have to pay extra to get the right features with RepairQ. Moreover, RepairQ’s advanced plan only allows 10 users per store, while RepairDesk allows 20 to unlimited users.
Here’s a general feature comparison between the two POS providers:
Repair Tickets
Both RepairDesk and RepairQ offer an interactive, easy-to-use interface. However, RepairDesk overtakes the competitor pretty easily with assistance in onboarding, the ability to open repair tickets once they are closed, and more.
Since RepairQ doesn’t allow you to re-open a ticket, you cannot modify a device linked to a ticket. Unlike RepairDesk, RepairQ doesn’t allow you to send an SMS from a repair ticket.
RepairDesk’s ticket counter display lets technicians and customers view orders that are under process in real-time. You can even transfer repair tickets from one shop to another. You don’t get any of that with RepairQ. Â
Reporting and Analytics
Here’s another area where you can identify a clear winner among the two. While RepairQ does not offer extensive reporting, RepairDesk provides a multi-store reporting dashboard. You get a high-level overview of all your business metrics such as transaction logs, expense reports, and KPIs. Utilizing this feature allows you to visualize your repair shop’s growth in real-time.
Rewards Program
It’s a similar story when it comes to rewarding customers for their loyalty. With RepairDesk, you can offer loyalty programs, gift cards, and store credits to your customers. Leveraging order history from the customer database you create in RepairDesk, you can promote repeat business and improve customer lifetime value.
Cloud Hosting
Both software provide excellent cloud hosting, almost no downtime, and are backed with strong coding to ensure you are always on top of your game. This means you can carry out your business operations efficiently without worrying about synchronization. However, if you have loads of data and require a dedicated instance for data safety and speedy processing, RepairDesk might be the one you would opt for.
Speaking of cloud hosting, here’s another plus point. RepairDesk allows you to print custom labels with cloud printing – a functionality you don’t get with RepairQ.
Integrations
Integrations are commonplace in today’s highly efficient business world. You need to employ the services of several different service providers to ensure everything runs smoothly. This is why most POS software providers have support for integrated applications.
While RepairQ has support for integrations, it provides only a few. Here’s a comparison with RepairDesk:
RepairDesk, on the other hand, has a wide variety of integrations. From payments to accounting, marketing, eCommerce, vendor, SMS, and much more, RepairDesk ensures that its prestigious customers don’t lose out on the opportunity to engage other services and enable them to provide the best services to their customers.
Vendor Integrations
MobileSentrix and InjuredGadgets are two of the biggest names in cell phone parts suppliers. Naturally, you would want a POS solution that integrates with these two vendors. Unlike RepairDesk, RepairQ only integrates with a few vendors, excluding MobileSentrix and InjuredGadgets.
Payments
Even though it integrates with Square payments, RepairQ does not allow refunds with this integration. In the cell phone repair sector, there is always a chance of having to refund some or all of the customers’ amount. So, you might want to choose RepairDesk instead.
Unified Communication
Before RepairDesk launched its unified communication integrations last year, the term was unheard of in the industry. And you’ve guessed it right – RepairQ doesn’t integrate with a phone system. RepairDesk is the automated ecosystem you need for your repair business as it offers exciting communication add-ons to enhance customer engagement.
RepairDesk Connect
The ground-breaking features of RepairDesk Connect take your inbox game to a whole new level. The unified inbox allows you to quickly respond to your customers regardless of the communication channel. All your SMS and email messages, and even reviews can be seen on one platform. As a result, you can get more leads, customers, and feedback on a daily basis.
PhonePro (powered by 3CX)
Coupled with PhonePro, the best VOIP system for cell phone repair businesses, it’s an absolute game-changer. The system allows you to be accessible to your customers all the time. The cloud-based phone system integrates with your POS so you get all your calls and SMS notifications within RepairDesk.
Read: Top 10 POS Software Integrations You’re Probably Missing Out On
Handling Glitches
Let’s zoom out a little and go back to determining why you chose to go the POS route. Well, the simple answer is to inject efficiency into the business so you’re able to grow your business and at the same time, have a better work-life balance.
Along with this, you also hope to track and maintain all your business activities in one place. But what if you get the opposite of all this from your POS software?
You’ll be infuriated. Well, glitches do exactly that. You are trying to type and search for a ticket, and you’re not able to because, well, a glitch.
Or you’re doing inventory searching, and you’re not allowed to because, well, again, more glitches.
RepairQ tends to struggle a bit when it comes to handling glitches. The user interface (UI) has bugs and can be frustrating at times when it comes to managing multiple customers.
With RepairDesk, thankfully, that’s not the case. RepairDesk is built based on years of feedback from customers, which is why our dedicated teams work around the clock to ensure you get a smooth, glitch-free experience.Â
Selecting the Right POS System for Your Repair Shop
No business is perfect, and with the way technology is evolving, companies that want to stand out must match the pace and continuously improve themselves.
RepairQ, though a good platform, tends to delay improvements and rolls out new updated features after long delays since its merger with Service Central. Due to this, customers have to wait until they can finally make use of further improvements.
RepairDesk, on the other hand, has a feature called buddy-weekly updates that tends to roll out new features and improvements almost every week. Due to this, customer issues are resolved quickly, and they can perform their daily activities more adeptly.
To conclude, both POS software are good in their way as it depends on your usage and needs. While RepairQ can be a great solution for a brick-and-mortar shop, RepairDesk has an edge thanks to its customization options, integrations, pricing, and commitment to continuous innovation to enhance customer experience.
