If you have come this far running a successful repair store, getting traffic, and providing quality repair services, it’s now time to consider reaching out to your customers for on-site repairs and taking your business a step further. The next big plan for you should be to provide phone or computer repair services to your customers right at their home since it can net you quite a lot of bucks in return!
What does exactly a field service software do?
Field Service Management Software helps managers/staff members send service repair technicians into the field (in this case, the customer’s location) to take care of the repair job, track their activity, keep records, and allow store owners to minimize turnaround times for every repair. The software essentially provides all the services to a technician that they would in a repair store, only they’re not tied to a desk anymore.
Why is field service software so important?
Up until now, your repair business may have eliminated many manual processes, paperwork, and switched to a repair shop POS system for everyday routine tasks. But today, customers expect more —they want their work done faster, preferably on-the-spot, and with less hassle. A field service system can help modernize your business for better results, bring more leads in, and grow your business with high-profit margins.
This is because you will now be able to offer repair services outside of your repair store, making you more reachable to customers who want fixes done but can’t find the time to visit you. Providing this sort of service where customers have to put in as little effort as possible is what has made companies like Amazon and Google popular. So, it’s only natural that adding a service that brings the repair to a customer’s home is going to be popular and to do that, you need the right kind of field service management software.
What features does field service management software offer to your repair business?
If you’d like to know what makes field service management software stand apart from every other repair shop POS system, here are some benefits;
Instant Appointment Booking
With field service management software at your store, you’ll always be ready to book customer appointments online. There are virtually no lengthy processes of filling customer details, adding device specifications, or mentioning repair problems. To help make appointment scheduling easier and more efficient for repair shop staff, and your customers, RepairDesk offers an Appointment Calendar Widget. It enables customers to book repair appointments directly through your repair store’s website using a computer, tablet or mobile.
Mobile Access
Mobile field service management software provides you all of the information you need about any assigned task and the repair technician assigned to it. Your technician’s schedule for the day and current location is easily accessible, and you can keep a bead on it while handling other important tasks at your cellphone or computer repair store, any other repair store, for that matter. When the on-site repair is done, all the information regarding the work order and the technician that carried it out is transmitted directly to your repair shop POS software.
Saves Efforts & Time
An efficient field management solution will help you automate many official tasks such as scheduling, invoicing, dispatching, and more. Instead of doing things by paper or a clunky legacy system, it will complete these tasks automatically based on the requirements that you’ve set.
A field service software application, like the one RepairDesk offers, provides a dedicated mobile app that is used by repair technicians to capture real-time information regarding the on-site repair service. Because this app is designed to run on iOS devices, managers at repair stores can use the technology built into their phones to easily view information on the field technician’s location, movements, and availability.
For repair businesses looking to expand and grow even further, it’s time to look at field service software as a solution to the new problems that you’re likely to face. With the RepairDesk, you can easily view all the leads generated via our Appointment Calendar, and assign those potential customers’ tasks to any of your repair technicians, all through a single platform!
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