The RepairDesk team has recently launched a brand-new feature that is sure to add a lot more value to repair store owners. We’re happy to introduce the Ticket Counter Display – an exciting new repair queue management system for your business. Use it to keep customers and technicians informed on the status of existing repair jobs.
This new feature enhances the customer experience of your repair store, making it a lot more convenient for them to learn about their repairs and avoid long queues. Much like our Customer Facing Display, this new queue management system gives customers and technicians information on their repair jobs and the store’s repair queue. You’ll be able to see what repair jobs are currently in line, what their status is, and how many you’ve processed, among other things. This information can be posted either on a large TV display, or on a repair store’s website, and integrates directly with your repair shop software to provide real-time updates.
Features of the Ticket Counter Display
The Ticket Counter Display has a number of uses that can help improve your repair store experience. Some of the things that it does are as follows:
- Shows your current repair queue on a TV screen or on your website directly.
- Lets your customers and technicians know the repair jobs that are currently being processed in real-time.
- Allows you to advertise your company logo, discount offers and even play YouTube videos on a continuous loop.
- Displays any repair ticket’s status in your repair store waiting area or on your website.
- Gives you at-a-glance info on your repair ticket times to identify staff productivity.
The Ticket Counter Display works with any Chromecast-enabled TV, allowing you to stream directly on to it. You can even customize it to show the fields and columns you wish to show. This makes it a great choice to keep your customers informed on their ticket status, or to let your technicians know what jobs they have in their pipeline. If you’d like to know more, check out our Knowledge Base article to learn how to set it up.
If you’d like to try out RepairDesk, we’d highly recommend starting your free 14-day trial today. RepairDesk brings in lots of new features and improvements all the time that add really make it easy for you to run your repair store successfully. If you’ve already signed up for a trial account before, no problem; you can always restart your trial right here.
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