How Normal Gadgets Thrives with RepairDesk’s Superior Customer Service

Running a repair business requires managing a lot of tasks simultaneously. Keeping track of repair jobs, billing, and inventory altogether becomes a hassle without a reliable repair shop management system by your side. Plus, if you’re handling a high volume of repairs for different kinds of electronic devices, that just adds to the pressure. 

And who better to teach us how to overcome these challenges than one of our oldest clients, Terry Ballantini, from Normal Gadgets.

Meet Normal Gadgets

Based in Bloomington, IL, Normal Gadgets has been in business for 13 years and has completed 100,000 repairs. From smartphones and tablets to computers, TVs, and watches, the team has seen it all—and fixed it all. In their early days, they logged repairs on paper, but eventually shifted to a system called RepairShopr.

The Challenge

The first challenge for Normal Gadgets was to manage their high volume of repairs using a paper-based system. Not only was it tough to keep track of each repair order manually, but parts sourcing and inventory management were separate hassles. 

Having switched to RepairShopr, Terry was hopeful that their repair business was now in good hands. But that wasn’t the case. Each time the system would crash on him, Terry would try to contact the company, and no one was available to assist.

But as time passed, Terry faced instances where the software would crash. 

“It was always a Friday when it crashed. And when I tried to contact them, no one was there. It was like they didn’t want to talk to you.”

— Terry Ballantini, Owner, Normal Gadgets

Now that’s one thing you don’t look for in a repair shop software designed to streamline your process and help manage repairs more efficiently.

Terry needed more than just a software. He needed people who would listen to him and solve problems then and there.

Finding a Partner in RepairDesk

When Normal Gadgets switched to RepairDesk, Terry quickly understood the true meaning of customer service.

“I can reach out to them. I can call them. They can call me. There are multiple ways to get a hold of them.”

For Terry, it wasn’t just the product that stood out. It was the people behind it. Whether through live chat, phone calls, or email, the RepairDesk support team was always just a click or call away.

“The customer service we get from them is, I think, above and beyond.”

This level of responsiveness gave Terry confidence that he’d never have to wait while being stuck in a software problem again

RepairDesk Features that Stand Out

Google Review Management

RepairDesk’s built-in review management system is a great way to encourage customers to leave Google reviews after their repairs. This has helped the repair business maintain a steady stream of positive reviews, strengthening their online reputation and building trust with new customers.

Effortless Payments with BlokChyp

Integrated payment processing through BlokChyp has simplified daily operations. Reports are generated automatically in real time, so Terry doesn’t have to worry about data sync.

Moreover, the system batches through all transactions at night, hence eliminating the hassle of manual entries.

“We don’t have to chase numbers or manually sort out reports. It’s all right there, exactly when we need it.”

Streamlined Repair Business Operations

From real-time inventory tracking to automated invoices and repair job workflows, RepairDesk’s unmatched features have helped Normal Gadgets grow as a repair business. Not only were they able to do more repairs, but they also improved customer communications.

The Results

• Fewer operational hiccups thanks to a reliable, all-in-one repair shop POS software.
  
• More time is saved by automating everyday tasks like invoicing, inventory, and reporting.
  
• Greater peace of mind knowing customer support is always accessible and responsive.
  
• Improved customer experience driven by faster service and clear communication.
  

Final Thoughts

For established repair stores like Normal Gadgets, switching to RepairDesk isn’t just about finding better software. It’s about having a service provider you can trust and software that works 24/7 without any hiccups.

“If you’re looking for a company to switch to, if you’re in the repair business, you should really think about using RepairDesk”, says Terry.