A complete solution for startups, small cell phone or computer repair shop, musical instrument, or any type of digital or electronic repair centers around the globe!
Looking back at 2015, when RepairDesk was a startup itself, we experienced every season, several ups and downs and soon we understood that startups are not built in a day. The founder with his 5-member team shared a small office and spent days & nights figuring out the best possible ways to take RepairDesk from a startup to a large firm. Along with hectic workloads, hard work, determination and a small capital we found a key to the golden door of success.
To earn big, you must find ways to invest smartly.
After working with hundreds of smartphone repair stores around the world, experiencing their everyday encounters, watching them facing their rough times, we got to know the real challenges confronted by almost all of them. We found the following ones to be the most hectic duties as well as the primary responsibilities that needed to be resolved at the first priority;
Capturing your leads and assigning them the right time can be troublesome when you have people reaching out to you through different platforms. You must get rid of the old-fashioned method of using phone and calendar ticking for scheduling appointments, and give up on using the risky way of keeping records via pen and paper for every new customer.
Assigning every employee, the right repair job is the most useful thing to be done for your business. One of your worst nightmares can be getting a call from a customer quoting a ticket number and being unable to locate their device – or not being able to quickly understand the issue.
The situation gets even worse when a customer comes back after a few weeks with a bad part and you don’t even remember if you performed a repair or not but you still have to fix their phone so they don’t leave a bad review or end up taking you to court.
Tracking your stock levels setting reminders for low stocks, transfers and returns, printing barcodes, keep track of purchase orders and ordering from a reliable parts provider can hold you back from focusing on your major repairs and deliveries on time.
Email & SMS Notifications
Keeping every technician or staff member on the same page and catching on the assigned repair job must be a nerve-wracking task for you. Dealing with multiple apps in order to assign a task, checking repair job status and informing the customer about their order status can leave you all day coping up with SMS and emails all the way.
Almost every repair business entering the market is facing issues in making financial arrangements. Going for the repair parts, vendors’ agreements, dealing with a few sales, we understand your resources. There are millions of high-priced solutions out there but introducing with a budget-friendly solution is our priority!
Today, we are both humbled and delighted by how far we have come but there’s still a long way to go. So, for you to face these big repair industry monsters, we’ve got a solution executing everything for you.
At RepairDesk, we are launching a new version of our web app, that’ll empower and encourage every small mobile phone repair or any repair business to unleash their potential and do great things.
RepairDesk Lite is a lightweight, pocket-friendly yet useful plan for early-stage startups with same tools used by pro’s in the repair industry so they can better engage, monitor, support and wow their customers using our friendly ticketing system starting from $35 a month.
If you are interested in getting early access to RepairDesk Lite, request us HERE!
RepairDesk is now better than ever! It is a great time to start using it! Sign up to RepairDesk for a FREE trial of our all-in-one POS solution.