Nowadays customers are looking for easier and faster solutions for everything. Whether it’s getting new devices or getting existing one repaired, they just want to get done with it ASAP.
So, why not give them what they want?
In the era of DIY, point of sale software self-check-in configuration is what you need to make checkouts faster.
After using RepairDesk, Nicholas Helton of iMechanic shares his thoughts on how our features helped his repair business.
“You know, I like RepairDesk because it has a lot more to offer than other repair shop software, and it had all the integrations that I was looking for, like the BuyBack Widget, the Self Check-in, Customer Facing Display, etc. But I love RepairDesk because it gives us a feeling of partnership. We can talk to their CEO and the support guys anytime we need, and they are always there for us.”
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If you haven’t integrated the self-check-in yet, you are missing out on all the advantages that can help you speed up the checkout process. Even if you are using it, chances are you might not be aware of all of its benefits.
So, let’s explore the advantages of self-check-in and discover how this amazing feature can take your repair store to the next level.
1. Easier Checkouts
Giving your customers exceptional services starts as soon as they walk into your repair store.
Let’s be honest; customers don’t like waiting in long queues to get a product or service.
Hence, self-check-in provides customers a convenient, hassle-free and faster checkout. Furthermore, the automated process allows the customers to bypass the line at the reception to get what they came in for directly.
Our self-check-in has an intuitive interface and simple commands to walk the customer through a fast and secure checkout process. So, you can put all your focus on the task at hand.
2. Quick Collection Of Customer’s Data
Self-check-in allows you to collect valuable customer data, such as name, address, number, email, etc. The self-check-in configuration is linked with the point of sale software. So, you can access the data immediately to give a more personalized experience on their next visit. Â
In addition to this, you can use the information for marketing emails to send offers and bundles. And you can also identify the most lucrative customer segment, offer them custom offers and bundles. Other than this, you can also use this information to send the repair status of a customer’s device and get post-repair reviews.
3. Get More Customers Overall
Your point of sale software self-check-in allows faster checkout. That means you can accommodate more customers. Thus, resulting in more purchases. In addition, the self-check-in tills handle purchases quicker since an employee doesn’t have to look for the products or services the customer wants.
Shorter queues will beget happy customers who will want to come back to your repair store. Thus, you will end up getting repeat business.
4. Display Promotional Offers
Self-check-in not only allows customers to punch in their data but also enables them to get the services/products themselves. It also serves as an excellent way to communicate your repair store’s branding messages.
For instance, if you have a Christmas offer going on, you can customize the self-check-in configuration. You can display the offer before the customer enters their information. So they can avail the offer if they want.
The promotional offers help you earn revenue, and self-check-in can become a direct channel that grabs the customer’s attention.
5. Minimizes Human Error
Unfortunately, errors in repair ticket bookings are very common. For example, your employees might misspell the customer’s name and add incorrect contact numbers. All these errors can affect the overall repair ticket management in your point of sale software.
No matter how trained your employee is, humans can make mistakes. And such mistakes are particularly common when your employees are juggling multiple tasks at a time.
By taking out the middleman, you will be able to avoid such errors. Because self-check-in records accurate data as customers are putting in their information themselves.
6. Increase Chances to Upsell
The self-check-in configuration in your point of sale software allows customers to use it at their convenience. It means that they are not in a crowded place at the reception and have more time to think things through.
For you as a repair shop, this means that you get time to present your products and services to cross-sell or upsell. You can do that by offering extra services or products that add value.
For instance, you can offer tempered glass with every screen replacement or repair.
Please note that these offers are displayed before the customer enters their details and won’t be visible when the customer gets to the point of sale screen.
While there are many reasons that you are unable to have a consistent upsell policy, your self-check-in will always do the job, thus increasing your revenue.
7. Offer The Entire Range Of Product And Services
At times customers are looking for information on a service or product offered by a repair store but cannot find someone who can help. Self-check-in solves this issue altogether. You can allow customers to browse the complete range of services or products at their convenience.
Thus, providing a wide range of products and services simultaneously increases customer satisfaction while creating a customer base that is knowledgeable about your product and service range.
In the current time frame, priorities have changed. Customers are looking for repair shops that provide more flexibility. And self-check-in does just that. It gives customers a personalized experience, which can be a unique selling point for repair shops.
While it’s understandable that repair businesses want to be careful before adopting new technologies, times have changed. So, self-check-in is not just an add-on; it’s a necessity.
